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Article Number: 000129874

Edge Gateway Unable to Automatically Detect Private Access Point Name Details

Summary: Dell Edge Gateway Model 5000 and 5100 systems are unable to automatically detect private Access Point Name (APN) network details.

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Article Content

Symptoms

Dell Edge Gateway Model 5000 and 5100 Edge systems running Microsoft Windows 10 and equipped with Verizon WWAN module or option are unable to automatically detect private Access Point Name (APN) network details.

When using a unique APN (as required with private networks) the user must manually enter the APN in the Windows 10 native connection manager.

The device will not automatically attach when using a private network with a unique APN as this is a limitation of Windows 10.

Cause

No cause information is available.

Resolution

This is a limitation of Windows 10 and not a failure of the system.

Manually enter the Mobile Broadband unique APN details into the Windows 10 Connection Manager.

If you have further questions about this solution, contact Dell Technical Support.

Article Properties

Affected Product

Dell Edge Gateway 5000, Dell Edge Gateway 5100, Dell Edge Gateway 5000 OEM Ready, Dell Edge Gateway 5100 OEM Ready

Last Published Date

07 Apr 2022

Version

4

Article Type

Solution

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