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La unidad de disco óptico no puede escribir o grabar datos en un disco



Este artículo contiene información sobre cómo solucionar problemas relacionados con la unidad de CD, DVD o Blu-ray del equipo de escritorio o portátil Dell. Las instrucciones que aparecen a continuación lo ayudarán a diagnosticar y resolver los problemas si la unidad de CD, DVD o Blu-ray no puede grabar o escribir en un disco.

Table of Contents:

  1. Symptom
  2. Troubleshooting steps

Symptom

The CD, DVD or Blu-ray drive on your computer may not be able to write/burn files to a recordable (R) or rewritable (RW) disc.

Use the troubleshooting instructions below if your CD, DVD or Blu-ray drive is not able to write/burn files to a recordable (R) or rewritable (RW) disc. The instructions will help you resolve the problem in some instances if the drive has not failed completely.

The instructions below can be used for both internal and external CD, DVD or Blu-ray drives but some of the fundamentals might be a little different.

The instructions below applies to the following Microsoft Windows Operating Systems, however some instructions may slightly vary with older version of Microsoft Windows (Windows Vista or Windows XP):

  • Microsoft Windows 10
  • Microsoft Windows 8 or 8.1
  • Microsoft Windows 7
  • Microsoft Windows Vista
  • Microsoft Windows XP

Troubleshooting steps

Before you begin troubleshooting:

  • Verify if the drive is able to read discs. If the drive is unable to read discs, refer to the Dell knowledgebase article Optical Drive is unable to read discs.
  • If you are using a recordable (R) or rewritable (RW) disc that was written on another computer, make sure that the disc is able to playback on the computer that was used to burn/record it.
  • Verify that the type of disc you are using is compatible with the drive that is installed on your computer. Refer to the Dell knowledgebase article Guide to Optical Disk Drives and Optical Discs.
  • If you are using a recordable (R) or rewritable (RW) disc, verify that the disc burning/writing session was closed correctly. Refer to the User Manual of the disc recording software that you are using.
  • Try different brands of recordable (R) or rewritable (RW) disc.

Click on the troubleshooting steps below for more instructions. If the issue is not resolved, proceed to the next troubleshooting step.

  1. Verify the optical disk drive is recognized in Device Manager
  2. Try a different blank disc
  3. Run the Dell PC Diagnostics on the Optical Disk Drive (CD, DVD or Blu-ray drive)
  4. Run the Microsoft CD/DVD Fix-it troubleshooter
  5. Install the latest BIOS update on your computer
  6. Update or reinstall the Dell provided recording software
  7. Write/Burn a disc using the Windows built-in burning engine
  8. Perform a Windows System Restore
  9. Restore your computer to factory defaults

Verify the optical disk drive is recognized in Device Manager

Ensure that the optical disk drive is listed in Device Manager. If not, refer to the Dell knowledgebase article Optical Drive is not recognized in Windows.

  1. Press the Windows key + R to open the Run dialog box.
  2. In the Run dialog box, type devmgmt.msc then press the Enter key.
  3. In the Device Manager window, expand DVD/CD-ROM drives. Verify that the optical disk drive is listed.
    If the drive is not listed, refer to the Dell knowledgebase article Optical Disk Drive is not recognized in Microsoft Windows.
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Try a different blank disc

It is essential to check the disc that you are using to write/burn for storing your files. There are many different brands and types of recordable, some perform better than others. Try different brands of CD-R discs as they are supported by most recordable drives.

Some reasons why the disc you may be using is not working:

  • You are trying to use the wrong type of disc for your drive.
  • You are trying to use a disc that has already been closed (write-protected) in the previous write/burning process.
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Run the Dell PC Diagnostics on the Optical Disk Drive (CD, DVD or Blu-ray drive)

The optical disk drive diagnostic may require you to have certain types of optical media available, such as a CD-RW, DVD-RW, or Blu-ray disc. Before beginning the diagnostic, ensure you have the proper media that you wish to troubleshoot.

To run a Diagnostic on your CD, DVD or Blu-ray drive, browse to the Optical Drive Diagnostic and follow the instructions.

Note: It is required that you click on the above link on the Dell computer that you are having trouble with. Dell System Detect and Dell SupportAssist application will be installed to run a diagnostic on the devices of your computer. Follow the on-screen instructions to complete the installation if the applications are not available on your Dell computer.

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Run the Microsoft CD/DVD Fix-it troubleshooter

Microsoft Fix-it is a diagnostic software developed by Microsoft which allows detecting potential troubles which may affect a computer running on Microsoft Windows.

To automatically fix common issues with CD or DVD drives, click the Run now link below, and then follow the on-screen instructions.

Microsoft Windows Windows 10, Windows 8.1 and Windows 8  
Microsoft Windows Windows 7, Windows Vista and Windows XP  

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Install the latest BIOS update on your computer

Dell recommends updating the BIOS as part of your scheduled update cycle. Like Operating System and driver revisions, the update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (hardware, firmware, drivers and software) as well as providing security updates and increased stability.

Refer to the Dell knowledgebase article How to update your System BIOS within Windows for more information.

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Update or reinstall the Dell provided recording software

Dell systems that have an optical disk drive come with a factory installed DVD or Blu-ray recording software. The Dell provided recording software enables your computer to write/burn files to recordable (R) or rewritable (RW) DVD or Blu-ray discs.

If you are having trouble with recording, try to uninstall and reinstall the Dell provided recording software.

  • You can use the software installation disc that may have come with your Dell computer.
  • If there was no disc that came with your Dell computer, you can download the software from My Dell Downloads.
Note: For further information on My Dell Downloads, refer to the Dell knowledgebase article My Dell Downloads - Frequently Asked Questions.

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Write/Burn a disc using the Windows built-in burning engine

My Computer or File Explorer (it was called Windows Explorer in Microsoft Windows 7 and earlier versions of Microsoft Windows) has the ability to recognize a blank recordable (R) or rewritable (RW) discs and write/burn data on them. If you are using a 3rd party recording software to write/burn a disc and if you are encoutering any issues, it is recommended that you try burning a disc using Windows burning engine. This will help you identify if the issue with just the 3rd party recording software or the optical disk drive.

The instructions below explain how to use Windows Explorer to burn a data disc (a type of disc used mostly for storing and sharing files among different computers and devices). If you want to create other types of discs, such as a DVD-Video disc (to play in a regular home DVD player) or an audio CD (to play in a regular home CD/DVD player), you’ll need to use a different program or feature of Windows or a 3rd party recording software.

  1. Insert a blank recordable (R) or rewritable (RW) disc into the drive.
  2. The AutoPlay dialog box should appear. Click Burn files using Windows Explorer.
    Microsoft Windows 10, Windows 8.1 or Windows 8 might show Burn files using File Explorer.
    Note: If the AutoPlay dialog box doesn't appear, click My Computer or Computer, and then double-click on the optical disk drive icon.
  3. In the Burn a Disc dialog box, type a name for this disc in the Disc title box, click With a CD/DVD player, and then click Next.
  4. Open the folder that contains the files you want to burn, and then drag and drop the files into the empty disc folder.
    Note: To select more than one item, press and hold the Ctrl key and select the files you want to burn. Drag and drop the files into the empty disc folder.
  5. On the toolbar, click Burn to disc, and then follow the on-screen instructions.
  6. Wait until the disc burning process is complete. When the disc burning is complete, the drive tray will open and you can remove the disc.
    WARNING: Do not try to forcibly eject the disc. This may render the disc unusable.
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Perform a Windows System Restore

System Restore is a built-in Windows tool designed to protect and repair the operating system. When something goes wrong with your computer, System Restore should be used prior to restoring to factory condition.

Select the Operating System installed on your computer to find more information about how to perform System Restore:

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Restore your computer to factory defaults

If the Dell PC Diagnostics on the optical disk drive has passed, it is most definitely an issue related to software installed on your computer. If the above troubleshooting steps have not been able to resolve the issue with the optical disk drive, you could try to restore your computer factory defaults as a last resort.

Dell computers are built with a small amount of hard disk space reserved for reinstalling your operating system. This method is the easiest way to restore your computer to factory condition. The restoration process deletes all user data from the computer, so be sure to back up all of your files prior to starting this process.

Select the Operating System installed on your computer to find more information about how to restore your computer to factory defaults:

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For any other issue with the CD, DVD or Blu-ray drive on your computer, refer to the Dell knowledgebase article Troubleshooting CD/DVD or Blu-Ray Drive Problems in Microsoft Windows.

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Identificación del artículo: SLN116383

Última fecha de modificación: 28/04/2016 10:19


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