Knowledge Base

How to Use and Troubleshoot the Dell E1913 and E2213 Monitors




Table of Contents:

  1. Using the Monitor Self-Test
  2. Using the Built-In Diagnostics
  3. Common Monitor Issues
  4. Product Specific Issues
  5. Soundbar Issues

This article provides the information and guidance for troubleshooting issues with the Dell E1913 and E2213 monitors

Using the Monitor Self-Test

The monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both the computer and the monitor.
  2. Unplug the video cable from the back of the monitor. To ensure proper Self-Test operation, remove all digital (white DVI connector) and analog (blue VGA connector) cables from the back of the computer.
  3. Turn on the monitor. The floating dialog box would appear on-screen if the monitor cannot sense a video signal but is working properly.

  1. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode after 5 minutes if left at this state.
  2. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check the video controller and computer, because the monitor is functioning properly.

If your monitor screen remains blank after using the previous procedure, check the video controller and computer, because the monitor is functioning properly.

NOTE: Self-test feature check is not available for S-Video, Composite and Component video modes.

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Using the Built-In Diagnostics

The monitor has a built-in diagnostic tool that helps you determine if a problem you are having with the display is a problem with the monitor, your computer, or your video card.

NOTE: You can only run the built-in diagnostics when the video cable is unplugged and the monitor is in self-test mode.

To run the built-in diagnostics:

Your monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is an inherent problem with the monitor, or with the computer and video card. To run the built-in diagnostics:

  1. Ensure that the screen is clean (no dust particles on the surface of the screen).
  2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
  3. Press and hold Button 1 and Button 4 simultaneously for 2 seconds. A gray screen should appear.

  1. Carefully inspect the screen for abnormalities.
  2. Press Button 4 on the front panel again. The color of the screen should change to red.
  3. Inspect the screen for abnormalities.
  4. Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text screens.
  5. The test is complete when the white screen appears. To exit, press the Button 4 again. If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

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Common Monitor Issues

Common Symptoms What You Experience Possible Solutions
No Video/Power LED Off No Picture
  • Ensure that the video cable connecting the monitor and the computer is properly
    connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment..
  • Ensure that the power button is depressed fully.
No Video/Power LED On No picture or no brightness
  • Increase the brightness and contrast using the On-Screen Display (OSD) menus.
  • Perform the monitor self-test check.
  • Check for bent or broken pins in the video cable connector.
  • Run the built-in diagnostics.
Poor Focus Picture is fuzzy, blurry, or ghosting
  • Perform Auto-Adjust using the On-Screen Display (OSD) menus.
  • Adjust the Phase and Pixel Clock controls using the OSD.
  • Avoid using any video extension cables.
  • Reset the monitor to Factory Settings using the OSD.
  • Change the video resolution to the correct aspect ratio (16:9).
Shaky/Jittery Video Wavy picture or fine movement
  • Perform Auto-Adjust using the On-Screen Display (OSD) menus.
  • Adjust the Phase and Pixel Clock controls using the OSD.
  • Reset the monitor to Factory Settings.
  • Check environmental factors.
  • Relocate the monitor and try it in another room.
Missing Pixels LCD screen has spots
  • Turn the monitor off and back on.
  • Be aware that a pixel that is permanently off is a natural defect that can occur with all LCD technology.
  • For more information on Dell's Monitor Quality and Pixel Policy, go to this article .
Stuck-on Pixels LCD screen has bright spots
  • Turn the monitor off and back on.
  • Be aware that a pixel that is permanently stuck on is a natural defect that can occur with all LCD technology.
  • For more information on Dell's Monitor Quality and Pixel Policy, go to this article .
Brightness Problems Picture too dim or too bright
  • Reset the monitor to Factory Settings.
  • Auto-Adjust using the on-screen display (OSD) menus.
  • Adjust the brightness and contrast controls using the OSD.
Geometric Distortion Screen is not centered correctly
  • Reset the monitor to Factory Settings.
  • Auto-Adjust using the on-screen display (OSD) menus.
  • Adjust the horizontal and vertical controls using the OSD.
    NOTE: When using DVI-D input, the positioning adjustments are not available.
Horizontal/Vertical Lines Screen has one or more lines
  • Reset the monitor to Factory Settings.
  • Auto-Adjust using the on-screen display (OSD) menus.
  • Adjust the Phase and Pixel Clock controls using the OSD.
  • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Run the built-in diagnostics.
    NOTE: When using DVI-D input, the Pixel Clock and Phase adjustments are not available.
Synchronization Problems Screen is scrambled or appears torn
  • Reset the monitor to Factory Settings.
  • Auto-Adjust using the on-screen display (OSD) menus.
  • Adjust the Phase and Pixel Clock controls using the OSD.
  • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Restart the computer in safe mode.
Safety Related Issues Visible signs of smoke or sparks
Intermittent Problems Monitor malfunctions on and off
  • Make sure the video cable connecting the monitor to the computer is connected properly.
  • Reset the monitor to Factory Settings.
  • Perform the monitor self-test feature to determine if the intermittent problems occur in self-test mode.
Missing Color The picture is missing a color
  • Perform the self-test feature check.
  • Make sure the video cable connecting the monitor to the computer is connected properly.
  • Check for bent or broken pins on the video connector.
Wrong Color Picture has incorrect colors
  • Change the Color Setting Mode in the Color Settings of the OSD to Graphics or Video depending on the application.
  • Try different Color Preset Settings in the Color Settings OSD. Adjust the R/G/B values in Color Settings OSD if Color Management is turned off.
  • Change the Input Color Format to PC RGB or YPbPr in the Advance Settings OSD.
  • Run the built-in diagnostics.
Image Retention from a Static Image Left on the Screen Faint shadow from the static image is visible on the screen
  • Use the Power Management settings to turn off the monitor at all times when not in use.
  • Alternatively, use a dynamically changing screensaver.

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Product Specific Issues

Specific Symptoms What You Experience Possible Solutions
Screen Image Is Too Small Image is centered on screen but does not fill the viewing area
  • Check the Scaling Ration setting in the Image Setting On-Screen Display (OSD) menus.
  • Reset the monitor to Factory Settings.
Cannot Adjust the Monitor with the Buttons on the Front Panel OSD menus do not appear on the screen
  • Turn off the monitor, unplug the power cord, plug it back in, and then turn on the monitor.
  • Check whether the OSD menu is locked. If it is, press and hold the button above the power button for 10 seconds to unlock it.
No Input Signal when User Controls Are Pressed No picture, the LED is bright blue
  • Check the signal source. Make sure the computer is not in the power saving mode by moving the mouse or pressing a key on the keyboard.
  • Check whether the video cable is plugged in properly. Re-plug the video cable if necessary.
  • Reset the computer or video player.
The Picture Does Not Fill the Entire Screen The picture does not fill the height or width of the screen
  • If a DVD is being played, check the specifications as some DVDs will only play in full-screen mode.
  • Run the built-in diagnostics.
NOTE: When using DVI-D, the Auto-Adjust function will not be available.

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Soundbar Issues

Problem What User Experience Possible solution
No sound for system where the Soundbar draws power from an AC adapter No power to Soundbar - the power indicator is off
  • Turn the Power/Volume knob on the Soundbar clockwise to the middle position and check if the power indicator (Blue LED) on the front of the Soundbar is illuminated.
  • Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound
Soundbar has power - power indicator is on
  • Plug the audio line-in cable into the computer's audio out jack.
  • Set all Windows volume controls to their maximum
  • Play some audio content on the computer (i.e. audio CD, or MP3).
  • Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
  • Clean and reseat the audio line-in plug.
  • Test the Soundbar using another audio source (i.e.portable CD player).
Distorted Sound
Computer's sound card is used as the audio source
  • Clear any obstructions between the Soundbar and the user.
  • Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
  • Set all Windows volume controls to their midpoints.
  • Decrease the volume of the audio application.
  • Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
  • Clean and reseat the audio line-in plug.
  • Troubleshoot the computer's sound card.
  • Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).
Other audio source is used
  • Clear any obstructions between the Soundbar and the user.
  • Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
  • Decrease the volume of the audio source.
  • Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
  • Clean and reseat the audio line-in plug.
Unbalanced Sound Output Sound from only one side of Soundbar
  • Clear any obstructions between the Soundbar and the user.
  • Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source.
  • Set all Windows audio balance controls (L-R) to their midpoints.
  • Clean and reseat the audio line-in plug.
  • Troubleshoot the computer's sound card.
  • Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).
Low Volume Volume is too low
  • Clear any obstructions between the Soundbar and the user.
  • Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
  • Set all Windows volume controls to their maximum.
  • Increase the volume of the audio application.
  • Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).

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Article ID: SLN296663

Last Date Modified: 03/31/2017 02:37 PM


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