Knowledge Base

How do I resolve the error "Error Starting Program, a Required .DLL file, SHRL30.DLL Was Not Found." when attempting to access Microsoft Encarta? - Technical Tip - 154835




Uninstall and Reinstall Encarta.

To resolve this issue, remove the program, clean boot the Windows operating system, and then reinstall the program. To do this, perform the following:

  1. Click the Start button, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click the program you want to remove, and then click Add/Remove.

    NOTE: When you remove Encarta Reference Suite 99, you remove all of the programs that come with it.
  1. Follow the instructions on the screen to remove the program. If you are prompted to restart the computer, do so.
  2. Next, clean boot the computer (refer to the section below appropriate to your operating system, titled either How to Clean Boot Windows 98 or How to Clean Boot Windows 95).
  3. Insert the installation Encarta CD-ROM for the program into the CD-ROM drive, and then follow the instructions on the screen to install the program.
  4. If you are prompted to restart the computer, do so.
  5. Repeat this step for each program you want to reinstall.

NOTE: When you reinstall Encarta Reference Suite 99, you reinstall all of the programs that come with it.

The information contained in the above article consists of excerpts from Microsoft Knowledge Base. Any content editing was done for space considerations. Where possible, the article was left in its entirety. The technical information and troubleshooting described herein are for informational purposes only. For additional information or the complete article, please go to Microsoft''s support Web site at <<http://support.microsoft.com/directory>> and search the Microsoft Knowledge Base.
Article ID: Q195665 Title - "Err Msg: <Filename> Is Linked to Missing Export <Filename>.dll."



Download and install the Windows Libraries Update.

If the issue continues to occur, download and install the Windows Libraries Update. To do this, perform the following steps:

  1. Visit the following Microsoft Web site: http://www.microsoft.com.
  2. Click on Downloads.
  3. In the Search Using area, click Keywords.
  4. In the Keywords box, type libraries update.
  5. In the Operating System box, click the appropriate operating system, and then click Find It.
  6. Click the link that is returned, and then follow the instructions on the screen to install the Microsoft Libraries Update.

The Microsoft Libraries Update resolves an issue that can cause some third-party software to behave unexpectedly after the installation of Microsoft Works Suite 99, Microsoft Encarta Encyclopedia 99 (US only), Microsoft Encarta Virtual Globe 99, Microsoft Graphics Studio Greetings 99, or other third-party software. Impacted programs include America Online (AOL) version 4.0 and HyperTerminal.

The information contained in the above article consists of excerpts from Microsoft Knowledge Base. Any content editing was done for space considerations. Where possible, the article was left in its entirety. The technical information and troubleshooting described herein are for informational purposes only. For additional information or the complete article, please go to Microsoft''s support Web site at <<http://support.microsoft.com/directory>> and search the Microsoft Knowledge Base.
Article ID: Q195665 Title - "Err Msg: <Filename> Is Linked to Missing Export <Filename>.dll."



How to Clean Boot Windows 98.

The System Configuration Utility tool (Msconfig.exe) is a new tool in Windows 98 that makes a clean boot much easier to perform. To use the System Configuration Utility tool to perform a clean boot in Windows 98, follow these steps:

  1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
  2. On the Tools menu, click System Configuration Utility.
  3. On the General tab, click Selective Startup, and then click to clear the following check boxes:
    Process Config.sys File

    Process Autoexec.bat File

    Process Winstart.bat File (if available)

    Process Win.ini File

    Load Startup Group Items

  4. Click Apply, click OK, and then click Yes to restart your computer.

NOTE: To restore your original configuration, click Normal Startup on the General tab in the System Configuration Utility tool.

After you have isolated the application or utility that is causing the problem, you will be able to proceed with further troubleshooting. Remember to undo your changes when you have solved the problem. The entry causing the problem can be left disabled if it does not affect system operation. One of the easiest methods to attempt a resolution is to reinstall the problematic application.

The information contained in the above article consists of excerpts from Microsoft Knowledge Base. Any content editing was done for space considerations. Where possible, the article was left in its entirety. The technical information and troubleshooting described herein are for informational purposes only. For additional information or the complete article, please go to Microsoft''s support Web site at <<http://support.microsoft.com/directory>> and search the Microsoft Knowledge Base.
Article ID: Q195665 Title - "Err Msg: <Filename> Is Linked to Missing Export <Filename>.dll."



How to Clean Boot Windows 95.

To clean boot Microsoft Windows 95, follow these steps:

  1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only on the Startup menu.
  2. At the command prompt, type win, and then press <Enter>. Press and hold down the <Shift> key until the Windows startup process is finished. This prevents any programs from loading automatically when Windows starts.
  3. Quit all running programs except Explorer and Systray. To do this, follow these steps:
  4. Press <Ctrl>+<Alt>+<Delete> simultaneously.
  5. Click the program you want to quit, and then click End Task.
  6. If you receive a message that the program is busy or not responding, click End Task again.
  7. Repeat this step until you have quit all programs except Explorer and Systray.

Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.

The information contained in the above article consists of excerpts from Microsoft Knowledge Base. Any content editing was done for space considerations. Where possible, the article was left in its entirety. The technical information and troubleshooting described herein are for informational purposes only. For additional information or the complete article, please go to Microsoft''s support Web site at <<http://support.microsoft.com/directory>> and search the Microsoft Knowledge Base.
Article ID: Q195665 Title - "Err Msg: <Filename> Is Linked to Missing Export <Filename>.dll."



This behavior can occur if the Mfc42.dll or Msvcrt.dll files are missing or damaged.

This behavior can occur if the Mfc42.dll or Msvcrt.dll files are missing or damaged, or the wrong version of either file is installed.

The information contained in the above article consists of excerpts from Microsoft Knowledge Base. Any content editing was done for space considerations. Where possible, the article was left in its entirety. The technical information and troubleshooting described herein are for informational purposes only. For additional information or the complete article, please go to Microsoft''s support Web site at <<http://support.microsoft.com/directory>> and search the Microsoft Knowledge Base.
Article ID: Q195665 Title - "Err Msg: <Filename> Is Linked to Missing Export <Filename>.dll."



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN107023

Last Date Modified: 08/01/2010 12:00 AM


Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.