Error Message: |
What it Indicates: |
Possible Solutions: |
Remote Fax Error |
The receiving fax machine cannot receive the fax. The error on the receiving end could be due to several factors. |
- Resend the fax. There may have been a problem with the quality of the connection.
- Decrease the transmission speed of your fax modem.
- Register your user information. In some countries, you cannot send a fax without storing sender information.
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Fax Mode Unsupported |
The receiving fax machine does not support color fax or the scan resolution of the document that you are sending. |
- Enable Auto Fax Conversion.
- Lower the fax quality.
- Reformat the document on letter-size paper.
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Unsupported Compression |
The fax modem of the receiving fax machine does not support data compression. Fax modems compress data to speed up transmission, but the receiving fax modem must have the same compression code. |
- Lower the transmission speed of the fax modem.
- Enable the Auto Fax Conversion.
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Unsupported Resolution |
The receiving machine does not support the scan resolution of the document you are sendng. |
- Lower the fax quality.
- Enable Auto Fax Conversion.
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Unrecoverable Fax Error |
The fax modem encountered critical errors. |
Turn off the printer, turn it back on, and then resend the fax. |
Fax Modem Error |
The fax modem of the printer may be busy, or the fax modem may have encountered problems during transmission. |
Turn off the printer, turn it back on, and then resend the fax. |
Phone Line is connected to the incorrect jack on the back of the machine. |
The telephone cable is connected to the wrong port on the back of the printer. |
Connect the phone cable to the port on the back of the printer. |
Digital line detected |
The printer is connected to a digital line. |
The printer is an analog device and must connect to an analog line. To connect the printer to a digital line, you must use a digital line converter or a filter. |
Failed to Connect Phone Line Error Phone Line Not Connected |
The printer cannot detect a dial tone. |
See the fax troubleshooting checklist at the top of this article. |
Phone Line Busy |
Your telephone line or the telephone line of the receiving fax machine is busy. This happens if the printer is sharing the line with other devices. |
- Set the printer to redial.
- Increase the time between the redial attempts.
- Place a test call to the number to which you are sending a fax to make sure that it is working correctly.
- If the telephone line is being used by another device, wait until the other device is finished before sending the fax.
- Schedule to resend the fax at a later time.
- Set the printer to scan before dialing. The scanned document is saved in the printer memory. The printer can then retrieve it and automatically redial the number.
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No Answer |
Auto Answer may have been turned off on the receiving fax machine. |
- Verify the number and then resend the fax.
- Set the printer to redial. In some countries, there is a specific limit on redial attempts no matter what your setting is.
- Schedule to resend the fax at a later time.
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No Caller ID Call Stopped |
Your printer stopped the call because the incoming fax has no sender information. You may have chosen to block faxes with no Caller ID or faxes without caller ID are not allowed in your country or region. |
Disable Block No-ID. |