Knowledge Base

Dell XPS 10 Tablet May Appear to Hang When Resuming from Suspend


Article Summary: This article addresses a situation with the Dell XPS 10 tablet in which it appears to have hung when resuming from a suspend state.


Problem:
Owners of Dell XPS 10 tablet devices may observe that the tablet has hung at a black screen or is unable to resume from suspend.

Discussion:
If an XPS10 tablet fails to resume from standby or suspend or hangs at a black screen, perform a quick 1 second press of the power button to see if the device responds. If the display turns off, try briefly pressing the power button again to resume. If this doesn’t work, try pressing and holding the power button for 4+ seconds to turn power off on the system. If the LED briefly flashes on and off, the system should be in an off state and can be powered back on with a 3 second press of the power button. If this fails to work, the user should be asked to press and hold the power button for 10+ seconds to hard power off the device.

Solution:
In most cases, a simple power off and restart will resolve the issue. In some cases, it may be necessry to refresh or reset the operating system to resolve. 


Article ID: SLN114874

Last Date Modified: 03/20/2013 12:00 AM


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