Knowledge Base

DDP|E: Shield For Windows Version 8.0 Displays The Error: "Invalid Value For 103"


Article Summary: This article provides information on the error message: "Invalid value for 103". The DDP|E Enterprise Server (EE) version 7.x - 8.0 and earlier policies are sent whenever a Shield for Windows endpoint polls the server for a new policy. The value 103 is a server policy statement requesting the "Administrator Password" for the Shield for Windows local console for version 7.x and earlier. The error message will appear because the Shield for Windows version 8.x and newer no longer require this policy element and does not have a reference for the policy value 103.


Table of Contents:
  1. Error
  2. Affected Product
  3. Workaround

1.


Error


After the Shield for Windows version 7.x is upgraded to version 8.0, it will poll the EE server for its first policy. The "Invalid value for 103" message may display and the log entry below can be found in the wrapper log.


2013-07-10 14:40:09,683 ERROR ShieldAdapterService.GetSubjectEffectivePolicy [13] - ReferenceResult - Exception -- Invalid Value for 103




English Only Invalid Value for 103


English only: caption shows the error message as seen in the local console.

Note: The error "Invalid value for103" will not stop an endpoint with DDP|E installed from encrypting data or reduce its performance. It is a notification of a request for information from the EE Server.



2.


Affected Product



DDP|E EE 7.x, Shield for Windows 7.x, 8.0
3.


Workaround


To workaround this issue:


From the EE Server, publish a policy to the specific machine.


Or


From the endpoint, have another user log on to the machine which will force the EE server to send a new policy.

Dell's Engineers are aware of the issue and will update this document when a solution becomes available.


For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.




Article ID: SLN288823

Last Date Modified: 10/25/2016 08:30 AM


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