XPS 9343 systems being used in a corporate environment may intermittently lose responsiveness to touchscreen input. The touchscreen input can be re-enabled through a reboot, or by restarting the Touch Input Service in Windows Services.
User domain's may have a group policy that disables the Touch Input Service. Users will need to delete the TabletInputService group policy (Figure 1).
Article ID: SLN300443
Last Date Modified: 12/06/2017 10:44 AM