Knowledge Base

No Power or Intermittent No Power Issues with Dell Flat Panel Displays

No Power or Intermittent No Power When Using the a Dell Flat Panel Display

You may have experienced a no power or intermittent no power problem when using various Dell flat panel displays and that this may be as a result of the power cable connection.

Solution: Properly Seat the Power Cable

We have thoroughly examined several displays that were purported to have this issue, and this research has resulted in the following information:

  1. The power cables on the LED displays were not fully engaged in the power connector of the LCD Display. Although it may appear to be connected, a gap of approximately 1/4 inch gap between the plug seating surface and the base cover of the LCD display can poccur (See Figure 1).

Figure 1.

  1. Remove the power cable, ensure that there is no debris or other mechanical reason for the cable to not fully seat, then reseat the power cable until the connector is flush with the display chassis (See figure 2).

Figure 2.

Article ID: SLN292771

Last Date Modified: 04/04/2018 05:42 PM

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