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Explore SupportAssist for Home PCs

Explore SupportAssist for Home PCs
Your automated, proactive and predictive support that you didn’t know you needed

Have you ever wondered about the health of your PC? SupportAssist is our smart technology that we pre-installed on your PC to keep it running like new. It will remove viruses, detect issues, optimize settings and tell you when you need to make updates. To get the best predictive and proactive issue resolution with SupportAssist you can uplevel your support with Premium Support Plus. For a full breakdown of what you get, check out our user guide.

SupportAssist is installed on most Dell Windows PCs. You can find it by searching “SupportAssist” in your Windows start menu. If you don’t find it on your PC, you can download it here.

Download SupportAssist Download SupportAssist

For customers who want to manage their systems centrally from the cloud, connect to SupportAssist for business PCs through TechDirect for modern PC management.


Locate SupportAssist on your PC

SupportAssist is installed on most Dell Windows PCs. You can find it by searching “SupportAssist” in your Windows start menu.  


Get issues fixed faster with SupportAssist

SupportAssist for PCs is a smart technology designed to avoid troubleshooting and disruptions using automated, proactive and predictive support. With SupportAssist:
  • Update your drivers and applications for peak PC performance
  • Remove virus and malware infested files before then can harm your system.
  • Scan your PC’s hardware to find issues and deliver proactive and predictive support.
  • Clean files, tune performance, and adjust network settings to optimize speed, storage space and stability.

With Premium Support Plus or ProSupport Plus, SupportAssist can even predict an issue before it happens, giving you time to back up your photos and important files. Predictive issue detection includes hard drives, thermals, solid state drives, batteries and fans.

SupportAssist


Keep your PC up to date

SupportAssist automatically scans your PC to detect updates available for your drivers and Dell applications that are installed on your PC. You will be proactively notified when an update is available. To act, open SupportAssist and under the Drivers & Downloads tile select the desired updates and click install.

SupportAssist


Technical guides

Reference our support page for comprehensive user guides, release notes and frequently asked questions.
www.dell.com/support/home/product-support/product/dell-supportassist-pcs-tablets/docs 


Premium Support Plus

Every Dell PC comes with a base warranty, but for the ultimate support, upgrade to Premium Support Plus to get support that covers repairs for accidents, automated features that detect and remove virus and malware, proactive and predictive issues resolution, available 24x7.


Dell Migrate

Dell Migrate makes it easier than ever to move important files and personal settings from your old PC to your new Dell PC using Dell Data Assistant. Learn more about our migration services and access our step-by-step instructions here.


SupportAssist helps even when you cannot get to the OS

SupportAssist OS Recovery is factory-installed on supported Dell systems and does not require you to purchase any additional service plans. It provides a recovery environment that consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts SupportAssist OS Recovery. The recovery environment enables you to diagnose hardware issues, repair your computer, back up your files, or reset your computer to its factory state. More information is available in the SupportAssist OS Recovery User’s Guide.


Minimum PC Requirements

  • Operating system: Microsoft Windows version 1809 or later (only 64-bit) or Microsoft Windows 11
  • Memory: 2 GB for Windows 10 and 4 GB for Windows 11
  • Hard drive free space: 1 Gigabytes (GB)
  • Web browser: Microsoft Edge, Google Chrome
  • Software: Microsoft .NET Framework 4.7.2 and .NET Core Runtime 6.0.9. NOTE: If you do not have .NET Core Runtime 6.0.9, SupportAssist installs the latest version on your PC.
  • Connectivity: Internet access required
  • Network ports: 5700—to open the SupportAssist user interface, 9012—to communicate with Dell SupportAssist service, 8883, 8884, 8885, or 8886—to communicate with Dell support website, 28283—to pair your Dell PC to any other PC for data migration, 28100–28700—to migrate your data to your Dell PC from any other PC


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Video Resources

Our comprehensive videos offer step-by-step support and information to resolve frequently asked questions. Videos are in English. Translated subtitles available for some languages.

Welcome to SupportAssist for Home PCs

Dell SupportAssist is your single source for PC help available with the purchase of Dell PCs. Learn how to access SupportAssist, check your software and hardware health, view your service plan details, request support, update drivers and more to keep your PC running at its best.
SupportAssist for home PCs - Drivers and Downloads feature

I’d like to introduce you to SupportAssist, created by Dell for you. It’s like having your very own Dell expert inside your system, here to help whenever you need it. Keeping your drivers and downloads updated helps keep your PC performing smoothly. This video covers the “Drivers and Downloads” feature, which will scan for updates and allow you to easily install them. Learn more: //dell.to/3klNk5l

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