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Invoice and Shipping Documents

Invoice and shipping documents — Frequently asked questions

 


What is a packing slip?

Every order that is delivered by the Carrier includes a packing slip that lists all the items
included in the delivery. This document should be packed on top of the shipping box when your order is delivered.

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How can I get a copy of my packing slip?

Obtaining a copy of your packing slip for a recent order has never been easier.

Option 1:

  1. Log in to My Account
  2. Click "Order Status" under "My Orders"
  3. Select the order of your interest
  4. In the Order Detail page, click "View Packing Slip" under the Related Information section

If your order is within 6 months of your order ship date, you will be able to see and print your packing slip.
If your order is outside 6 months of your order ship date, please complete a short form and we will send you this information via email.

Option 2:

  1. Click Packing Slip
  2. Fill in the form. For your protection, we require 3 pieces of information for your verification

If your order is within 6 months of your order ship date, you will be able to see and print your packing slip.
If your order is outside 6 months of your order ship date, please complete a short form and we will send you this information via email.

Note:
You will get your packing slip including:

  • Order information
  • Shipping information
  • Service tag numbers (system orders)
  • Product descriptions
  • Shipping address (when you are authenticated/logged in to My Account)

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How can I get a copy of my invoice?

Your invoice is sent to the billing address on your order and should arrive no more than 3 weeks after your order is delivered. If you haven't received your invoice within this time, do one of the following:

Option 1:

  1. Log in to My Account
  2. Click "Order Status" under "My Orders"
  3. Select the order of your interest
  4. In the Order Detail page, click "Request an Invoice" under the Related Information section

You will be able to see and print your invoice.

If your invoice link is not available, please follow this option to get assistance from Customer Support:

Option 2:

  1. Click Contact Us
  2. Select the Email Customer Support
  3. Choose the appropriate option
  4. Click Submit/Continue

 

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How can I get a copy of my product manual?

To download a product manual, follow these steps:

  1. Select the "Support" tab from the main menu (next to the Shop tab)
  2. At the bottom of the page you will find a section named "Popular Support tools"
  3. Click the icon named "Manuals"
  4. Follow the instructions in this section

 

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Do you need further assistance?

Please contact our Dell Customer Support experts.

 

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