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Payment and Tax

Payment and Tax — Frequently Asked Questions


Why have I been charged taxes?

Dell is required by law to collect sales taxes that apply to your order. Sales taxes vary, depending on where your order is being shipped and on the products that you bought.

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How do I take advantage of my tax exempt status?

Unless a valid and correct tax exemption certificate applicable to the products ship-to location is provided to
Dell prior to Dell's acceptance of the order, the customer is responsible for goods and services tax, sales and all other taxes associated with the order, however designated, except taxes on Dell's net income.
If applicable, a separate charge for taxes will be shown on the invoice.


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Can I change the method of payment of my order?

The only way to change your method of payment is to cancel your order before it ships and then place a new order.
Only orders placed through Dell Financial Services can have the payment method changed without cancelling the original order.
If your order was placed through Dell Financial Services, you can call Dell Customer Service within 45 days from the date of your invoice to change your payment method and have a new order number issued reflecting the new payment method. You’ll also need to complete a form that will authorize Dell to contact DFS to cancel the charges and transfer them to the new form of payment.


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Does Dell offers financial services?

It’s easier than ever to get your hands on a Dell. To learn more about the financial options, click here.


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Where do I manage my account with Dell?

It has never been easier to manage your Dell Preferred Account, Dell Business Credit Account or Lease online. Simple enroll in the Online Account Management.


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How do I contact Dell Financial Services, reset my password, find payment information, account information, etc.?

Our DFS Customer Service Team is ready to assist you, for more information, click here.


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Do you need further assistance?

Please contact our Dell Customer Support experts.

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