Keyboard, Mouse, and Touchpad
Learn how to connect and troubleshoot common issues with your Keyboard, Mouse, or Touchpad.
Keyboard Hardware Test
Dell recommends running diagnostics on your wireless, Bluetooth, or wired keyboard to ensure it is working correctly.
Mouse Hardware Test
Dell recommends running diagnostics on your wireless, Bluetooth, or wired mouse to ensure it is working correctly.
Touchpad Hardware Test
Dell recommends running diagnostics on your touchpad to ensure it is working correctly.
Additional Support
Keyboard
Having an issue with your keyboard? Follow the suggested quick steps to resolve your keyboard related issues on a Dell computer. Find links to additional resources for troubleshooting keyboard related problems.Mouse
Having an issue with your USB, Bluetooth or wireless mouse? Follow the suggested quick steps to resolve your mouse related issues on a Dell computer. Find links to additional resources for troubleshooting mouse related problems.Touchpad
Having an issue with your touchpad? Follow the suggested quick steps to resolve your touchpad related issues on a Dell computer. Find links to additional resources for troubleshooting touchpad related problems.Video Resources
How to Fix Dell Keyboard Not Working
This video provides a step-by-step guide to troubleshoot and resolve common keyboard issues in Windows. Learn how to test your keyboard outside the operating system, run diagnostics, use the virtual keyboard, and update the BIOS. Follow these instructions to ensure your keyboard functions correctly and know when to contact Dell Tech Support for further assistance.
For more information, please look at this Article: Keyboard ...
This video provides a step-by-step guide to troubleshoot and resolve common keyboard issues in Windows. Learn how to test your keyboard outside the operating system, run diagnostics, use the virtual keyboard, and update the BIOS. Follow these instructions to ensure your keyboard functions correctly and know when to contact Dell Tech Support for further assistance.
For more information, please look at this Article: Keyboard ...
How to Connect Bluetooth Device to your PC in Windows 11
To connect a Bluetooth device to a Windows 11 PC, first turn on the device and ensure it's within range and has sufficient charge. Then, on the PC, go to "Bluetooth and other devices settings" and click "Add device". Select the Bluetooth device from the list and click "Connect". If necessary, confirm a PIN code. Once paired, the device should be visible under "Audio" or "Other devices" and can be connected by clicking "Connect". If the device is not listed, repeat the pairing process or contact @DellCares on Twitter for assistance.For more information, take a look at: Bluetooth ...
To connect a Bluetooth device to a Windows 11 PC, first turn on the device and ensure it's within range and has sufficient charge. Then, on the PC, go to "Bluetooth and other devices settings" and click "Add device". Select the Bluetooth device from the list and click "Connect". If necessary, confirm a PIN code. Once paired, the device should be visible under "Audio" or "Other devices" and can be connected by clicking "Connect". If the device is not listed, repeat the pairing process or contact @DellCares on Twitter for assistance.For more information, take a look at: Bluetooth ...
Test touchpad in ePSA
To perform a full system scan on your computer, tap the F12 key at startup and navigate to Diagnostics using the arrow keys. Press Enter to begin the scan, and use the touchpad to check if the pointer moves erratically. To exit out of default tests, press the Escape key. ...
To perform a full system scan on your computer, tap the F12 key at startup and navigate to Diagnostics using the arrow keys. Press Enter to begin the scan, and use the touchpad to check if the pointer moves erratically. To exit out of default tests, press the Escape key. ...
Other Resources
Bluetooth
Follow the suggested quick steps to resolve your Bluetooth device related issues on a Dell computer. Find links to additional resources for troubleshooting Bluetooth device related problems.
Dell Peripheral Manager
The Dell Peripheral Manager allows you to configure the features of your Dell keyboard, mouse, or external webcam.
Dell Display and Peripheral Manager for macOS
Dell Display and Peripheral Manager (DDPM) is software that enhances productivity and customization for Dell monitors and webcams on macOS.