Dell AppAssure understands the importance of your applications to the health of your business and we stand ready to deliver world-class customer service 24×7, 365 days a year. We strive to provide prompt, reliable and friendly service either online or via a live call.
For Email or Telephone Support contact options, please access:
For Dell AppAssure Customer Service via the web, request access by visiting: http://www.appassure.com/support/register
Use the Request Account link to request access to the support portal.
The AppAssure Support site is in English only.
When you contact Dell AppAssure Customer Service, be prepared to provide the following:
- Name, company name, phone and email address.
- Software product(s): version and build numbers, stage of deployment.
- Operating environment, Windows version(s).
- Network environment.
- Issue description: area, symptoms, start or end date/time.
- Issue characteristics: frequency, trigger, extent, history.
- Impact assessment: current condition, functional impact, urgency.
- Error message(s).
- Steps taken to troubleshoot the case so far.