Alienware Support Hive

Welcome to the Alienware support hive, your direct access to tutorials, product-support videos, software, system updates, and more to ensure an epic gaming experience every time you play.

Troubleshooting

• Alienware Computer Does Not Turn On or Go Into Windows 
  Determine why the computer is not powering on or is getting stuck at the Alienware logo screen or otherwise failing to boot all the way.
• Troubleshooting Sound Problems on your Alienware Systems
  Troubleshoot sound issues on your Alienware system.
• Alienware Systems: General Video Troubleshooting
  Verify if the video card or the monitor has issues.
• Top Solutions per symptom for your Alienware System
  Find knowledge base articles to troubleshoot your Alienware system.
• Alienware Systems Windows 10 Upgrade Issues 
  Get help with the most common issues that come up while upgrading your Alienware system to Windows 10.
• Artificial Intelligence Assistant 
  Meet Dell's Artificial Intelligence Assistant. Our AI can guide you to solutions for common issues.
• 8 Beeps After Windows 10 Upgrade on Alienware Systems

Alienware Product pages

For getting specific content for your Alienware model, including knowledge base articles and downloads, visit the Alienware product pages.
You can access your product page by using your product service tag or by selecting your product model :
• Alienware Desktops
• Alienware Laptops

Download Software and Drivers

We recommend having the latest drivers and software updates for your Alienware as these may include enhancements to maintain optimum performance.
Visit the Dell Download Center page.
• Installing drivers on your Alienware System 
• SupportAssist for PCs and tablets
  SupportAssist is a centrally located, easy-to-use application providing personalized support resources.
• AlienRespawn
  Protect your system from data loss with AlienRespawn, factory-installed backup and recovery solution on Windows 7 and Windows 8
• Installing and Configuring the Alienware Control Center
  The Alienware Control Center allows you to customize the lighting effects on your keyboard or mouse, and configure macros.

Alienware Communities

• Alienware Product Support YouTube Channel
  Set up, troubleshoot and repair your Alienware system with instructional videos on Alienware’s Official Product Support Channel.
• Alienware Arena
  Join the PC gaming community featuring content, promotions and discussions sponsored by Alienware and its partners.
• Alienware Club
  Share your Alienware experiences and join in the conversation with other Alienware users.

Video
Our comprehensive videos offer step by step support and information to resolve your query. Videos are in English. Translated subtitles available for some languages. Additional videos can be found in our Video Library or the Alienware Product Support YouTube Channel.