Find information about your Dell Order Support on topics such as Order Status, Shipping, Delivery, Cancelations and Returns.
Payment and Tax
- Why have I been charged taxes?
- Dell is required by law to collect sales taxes that apply to your order. Sales taxes vary, depending on where your order is being shipped and on the products that you bought.
Returning or Changing Your Order FAQS
- Can I change my order?
- Once your order has been submitted, it is immediately entered into our order processing system and cannot be changed.
- If you need to place an additional order, please visit us at www.dell.com.
- Can I cancel my order?
- Orders that have already been placed cannot be cancelled.
Invoice and Shipping Documents
- What is a packing slip?
- Every order that is delivered by the carrier includes a packing slip that lists all the items included in the delivery. This document should be packed on top of the shipping box when your order is delivered.
- How can I get a copy of my packing slip?
- Obtaining a copy of your packing slip for a recent order has never been easier.
- Visit the "Order Support" online tool
- In "Actions,", click on "View Packing Slip"
- For your protection, we require for you to be logged in to your account.
- How can I get a copy of my invoice?
- Invoices are available 48 hours after the order ships.
To obtain a copy of your Invoice:
- Visit the "Order Support" online tool
- In "Actions,", click on "View Invoice"
- For your protection, we require for you to be logged in to your account.
- How can I get a copy of my product manual?
- To download a product manual, follow these steps:
- Select the "Support" tab from the main menu
- Select "Manuals & Documentation"
- Follow the instructions in this section
Dell “My Account” FAQs- How can I create “My Account” on Dell.com?
To create "My Account" on Dell.com, perform the following steps:- Open: My Account.
- Select "Create a Dell.com account"
- Fill in the required fields.
- Select "Complete Registration" at the bottom of the form.
- Why am I getting an error message when I attempt to register or update "My Account?"
- "This email address already exists"
- This error indicates that there is an existing "My Account" profile created using the same email address.
- You can use the "Forgot Password" link to retrieve the password associated with the email.
- "This Customer Number is already tied to another member's profile"
- This error indicates you already have an existing account using that Customer Number.
- Try to log into the existing account. You can request your original “My Account” password if you have forgotten it.
- What do I do if I have forgotten "My Account" login password?
- If you have lost or misplaced your "My Account" password, you can have it sent to you by email.
- Open: My Account.
- Select "Forgot your Password?"
- Enter your email address in the Email Address box. This must be the email address that is currently registered in your "My Account" profile.
- Select "Continue".
- If you have lost or misplaced the password for the email address that was used to create your My Account password, you have two options:
- Reset your email address password. Refer to your email provider for more information.
- 2. Create a new My Account. Refer to KB article "I forgot or can no longer access the email address I used for Dell "My Account" – what can I do?"
- How do I change my password or email address for "My Account" on Dell.com?
- To change your password, perform the following steps:
- Log into My Account.
- Select the link named "Email and Password" that is listed under the "My Account Settings" section.
- Updated the appropriate field:
- Password - Enter your new password in the "New Password" box and in the "Confirm Password" box
- Email - Enter your new email address in the Email Address field
- Select "Update."
- As an added security feature, our system only allows for one password change request every 24 hours.
- Can I consolidate separate "My Account" registries into one?
- You cannot automatically consolidate or combine multiple "My Account" registries into one.
- You can manually update one of your “My Account” profiles to include the separate customer and order numbers from the other accounts.
- Open: My Account.
- Enter your username and current password, and then select Sign In.
- Under "My Orders" (first option on the right side), select "Order Status."
- Select "Find Missing Orders" (option on the bottom left side).
- Fill in the required fields.
- Select "Add Customer Number."
- Why don't my most recent orders appear in the "My Account" profile?
If you ordered online without first signing into your “My Account’ profile or did not notify your Dell Representative of your "My Account" customer number, your order may not be automatically listed.- You will need to add your recent order to your "My Account" profile.
- Open: My Account.
- Enter your username and current password, and then select Sign In.
- Under "My Orders" (first option on the right side), select "Order Status."
- Select "Find Missing Orders" (option on the bottom left side).
- Fill in the required fields.
- Select "Add Customer Number."
- To help ensure that details of your future orders appear in your "My Account" profile, follow these guidelines:
- Ordering online: Sign into your “My Account” profile before ordering online.
- Ordering by phone: When you're ordering by phone, tell the Dell representative the Customer Number for your "My Account" profile, and ask that they use it to place your order
- How do I deactivate “My Account” on Dell.com?
- Open: My Account.
- Select "Settings"
- Follow the provided path to deactivate your “My Account” information.