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Dell KACE Support

Contacting Support

We understand how critical technology is to you and your customer’s business. That’s why support has always been a key component of our services. The timely and quality support detailed above and that you’ve come to expect from Dell KACE has now been expanded to include a broader window of coverage with Dell ProSupport™. Dell’s award-winning premium and comprehensive hardware and software support offering is available to help get you back up and running, resolving issues quickly and effectively.


JumpStart Program

There is no better way than KACE JumpStart training to get up and running quickly with your KACE Appliances. As part of the JumpStart Program, KACE or a KACE-authorized reseller will deliver online training to assist you in the installation and basic configuration of the appliance. The KACE JumpStart Program consists of a fixed number of two-hour sessions depending on the specific model(s) purchased:


Standard Appliance JumpStart           2 sessions

Standard Bundle JumpStart               4 sessions

Enterprise Appliance JumpStart        6 sessions

Enterprise Bundle JumpStart            12 sessions

Additional in-depth training sessions can also be purchased separately. Remember to act now as these sessions need to be completed within 60 days of the initial product shipment.

To schedule your KACE JumpStart kickoff call, please contact the KACE training team by email at jumpstart@kace.com or contact your KACE-authorized partner.


KACE Appliance Trial

See for yourself how you can save time with the Dell KACE Family of Systems Management Appliances for 30 days free and with no obligation to buy. Get started by going to http://www.kace.com/trial/