Dell Order Support Frequently Asked Questions | FAQs

Find information about your Dell Order Support on topics such as Order Status, Shipping, Delivery, Cancelations and Returns.

Tax

Why have I been charged taxes?
- Dell is required by law to collect sales taxes that apply to your order. Sales taxes vary, depending on where your order is being shipped and on the products that you bought.

Shipping and Delivery

Where can I check the status of my order?
- Dell has available for you the Online Order Status tool to check the status of your order; click here to visit the home page.
What are the benefits of Online Order Status tool?
- The online web application allows you to easily view the current stage and status of orders. It also enables you to check the progress of your order at any time. You can track your orders placed, both online or offline.
How can I check the progress of my orders?
- To check the progress of your order, please log into the online Order Status tool to see the status bar in the Order Details page.When your order has shipped, the tracking link will not be visible immediately. This information will appear as soon as the carrier provides this information. Please check back again.
What is available for me in the Online Order Status details page?
- Provides an "At-a-glance" summary status bar.
- Delivery information (information available is dependent on order status)
- Order status
- Estimated delivery date
- Related customer information, such as Customer Number and Order Number.
- Tracking link, tracking number — if the carrier link is available, you will be taken through to the carrier website for order tracking
- Carrier
- Shipped date
- Shipping method
- Order date
- Packing slip link when orders shipped)
- Invoice link when order shipped
What is the Estimated Delivery Date and how is it determined?
Your estimated delivery date is an estimated date that is calculated based on these factors:

Production/Packing time - This is the time that it will take to assemble and/or pack your order for shipment. The length of time is influenced by the production build time and/or product availability.
Shipping Method - is the amount of time it will take for your order to arrive at your address AFTER it has shipped.

Why is my order delayed?
- Your order might take longer to process if you have ordered one of Dell’s most popular products. Also, if your order contains a part that is currently unavailable, your order might be delayed.
Which shipping methods and carriers are available?
- Dell partners with industry leading carriers, and we will use the most appropriate carrier to deliver your order. Please note that the shipping method is the amount of time it will take for you order to be delivered AFTER it has shipped and does not include any manufacturing or order processing time.
Do I need to sign in for delivery?
- Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery for equipment ordered. If you are not available to sign for the delivery, you can arrange for another adult to accept the delivery on your behalf – as long as it is at the same address.
How is multiple items delivery managed?
- Depending on what you ordered, your order may be shipped in more than one box. Parts of your order may be shipped with a different order number and may not arrive on the same day. You can view all of your orders by using your Dell Purchase ID Number in the “Search By” field in our Order Status Tool.
- This number can be found on your Order Confirmation e-mail. You can also view your orders by logging into My Account.
Can I change my delivery address?
- As soon as you have submitted your order, the delivery address is verified.To help prevent fraud, we cannot change the delivery address after your order is submitted and verified. If you won’t be available to accept delivery, you can arrange for another adult to take delivery on your behalf — as long as it’s at the same address.

Changing Your Order

Can I change my order?
- Once your order has been submitted, it is immediately entered into our order processing system and cannot be changed.
- If you need to place an additional order, please visit us at www.dell.com.

Problem with an order

Where can I find my Order Number and Customer Number?
- Your Order Number and Customer Number are sent to you in the Order Confirmation document via email after your order is processed. Please be sure to check your Spam mailbox to see if your email filters have identified the email from Dell as spam. Do you need further assistance? Please contact our Dell Customer Support experts.
What do I do if my order arrives and something is missing or wrong?
- If your order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information on your packing slip and/or your Order Confirmation document.
- If the item you ordered is listed correctly on your packing slip and/or Order Confirmation document, but the item actually delivered is incorrect, please contact Dell customer support via the online form at Contact Customer Support.
- If an item appears on the packing slip and/or Order Confirmation document but hasn’t arrived, it may still be in transit. To check if the item is still in transit, go to the My Order Status tool. If you can’t locate a missing item by using the My Order Status tools, contact Dell customer support via the online form at Contact Customer Support.
What do I do if my order arrives and something is damaged?
- If you received your order in a damaged box and/or the product itself is damaged, please contact customer support online at the Contact Customer Support page.
- If your products is not working or not working properly, without visible physical damage, please contact our Technical Support Department.
Why has my order been cancelled?
There are a few possible reasons why an order gets cancelled:
If you haven’t received any notification and your order has been incorrectly cancelled, Contact Customer Support for further investigation.We haven’t received your payment.
Where do I find my Internet Receipt number?
- Your Internet Receipt number is sent to you in the Order Acknowledgment document via email after you place your order on the Internet. Please be sure to check your Spam mailbox to see if your email filters have identified the email from Dell as spam.
When can I expect to see information online about my order?
- Order information is available for viewing in Dell's online order status tool after you receive your order confirmation e-mail. You should receive your order confirmation e-mail within up to 48 hours after placing your order.

Invoice and Shipping Documents

What is a packing slip?
- Every order that is delivered by the carrier includes a packing slip that lists all the items included in the delivery. This document should be packed on top of the shipping box when your order is delivered.
How can I get a copy of my packing slip?
Obtaining a copy of your packing slip for a recent order has never been easier.
1. Visit the "Order Support" online tool
2. In "Actions,", click on "View Packing Slip"
3. For your protection, we require for you to be logged in to your account.
How can I get a copy of my invoice?
Invoices are available 48 hours after the order ships.
To obtain a copy of your Invoice:
1. Visit the "Order Support" online tool
2. In "Actions", click on "View Invoice"
3. For your protection, we require for you to be logged in to your account.
How can I get a copy of my product manual?
- To download a product manual, follow these steps:

Dell “My Account” FAQs

How can I create “My Account” on Dell.com?
To create "My Account" on Dell.com, perform the following steps:
1. Open: My Account.
2. Select "Create a Dell.com account"
3. Fill in the required fields.
4. Select "Complete Registration" at the bottom of the form.
Why am I getting an error message when I attempt to register or update "My Account?"
- "This email address already exists"
  - This error indicates that there is an existing "My Account" profile created using the same email address.
  - You can use the "Forgot Password" link to retrieve the password associated with the email.
- "This Customer Number is already tied to another member's profile"
  - This error indicates you already have an existing account using that Customer Number.
  - Try to log into the existing account. You can request your original “My Account” password if you have forgotten it.
What do I do if I have forgotten "My Account" login password?
- If you have lost or misplaced your "My Account" password, you can have it sent to you by email.
  1. Open: My Account.
  2. Select "Forgot your Password?"
  3. Enter your email address in the Email Address box. This must be the email address that is currently registered in your "My Account" profile.
  4. Select "Continue".
- If you have lost or misplaced the password for the email address that was used to create your My Account password, you have two options:
  1. Reset your email address password. Refer to your email provider for more information.
  2. 2. Create a new My Account. Refer to KB article "I forgot or can no longer access the email address I used for Dell "My Account" – what can I do?"
How do I change my password or email address for "My Account" on Dell.com?
- To change your password, perform the following steps:
  1. Log into My Account.
  2. Select the link named "Email and Password" that is listed under the "My Account Settings" section.
  3. Updated the appropriate field:
    - Password - Enter your new password in the "New Password" box and in the "Confirm Password" box
    - Email - Enter your new email address in the Email Address field
  4. Select "Update."
- As an added security feature, our system only allows for one password change request every 24 hours.
Can I consolidate separate "My Account" registries into one?
- You cannot automatically consolidate or combine multiple "My Account" registries into one.
- You can manually update one of your “My Account” profiles to include the separate customer and order numbers from the other accounts.
  1. Open: My Account.
  2. Enter your username and current password, and then select Sign In.
  3. Under "My Orders" (first option on the right side), select "Order Status."
  4. Select "Find Missing Orders" (option on the bottom left side).
  5. Fill in the required fields.
  6. Select "Add Customer Number."
Why don't my most recent orders appear in the "My Account" profile?
If you ordered online without first signing into your “My Account’ profile or did not notify your Dell Representative of your "My Account" customer number, your order may not be automatically listed.
- You will need to add your recent order to your "My Account" profile.
  1. Open: My Account.
  2. Enter your username and current password, and then select Sign In.
  3. Under "My Orders" (first option on the right side), select "Order Status."
  4. Select "Find Missing Orders" (option on the bottom left side).
  5. Fill in the required fields.
  6. Select "Add Customer Number."
- To help ensure that details of your future orders appear in your "My Account" profile, follow these guidelines:
  1. Ordering online: Sign into your “My Account” profile before ordering online.
  2. Ordering by phone: When you're ordering by phone, tell the Dell representative the Customer Number for your "My Account" profile, and ask that they use it to place your order
How do I deactivate “My Account” on Dell.com?
1. Open: My Account.
2. Select "Settings"
3. Follow the provided path to deactivate your “My Account” information.

Bun venit

Bun venit la Dell

Dell Order Support Frequently Asked Questions | FAQs