Dell SupportAssist for PCs and tablets

Automated, proactive and predictive support

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At Dell, we understand you have more important things to do than troubleshoot issues. This is why we have introduced SupportAssist for PCs and tablets, the industry’s first automated proactive and predictive support technology.

SupportAssist proactively* checks the health of your system’s hardware and software. When an issue is detected, the necessary system state information is sent to Dell for troubleshooting to begin. Dell will contact you to start the resolution conversation, preventing issues from becoming costly problems.

Get Started:
SupportAssist is now preinstalled on most of all new Dell devices running Windows operating system and can be found in the Start menu under All Programs in the Dell folder. If it is not preinstalled, please follow the installation instructions below:


Managing Personal Devices:
Whether you have one or several personal devices, SupportAssist can simplify management by alerting you on each individual device of issues or needed updates for that device.

Download SupportAssist for PCs and Tablets

Review the SupportAssist documentation for more details.
Customers with Premium Support or Premium Support Plus enjoy the automated issue detection, notification and case creation offered by SupportAssist.


Managing Business Devices:

Businesses or organizations managing PCs and tablets with ProSupport Plus service entitlements enjoy the full set of SupportAssist features, including predictive issue detection and failure prevention on batteries and hard drives. View the full list of features in the SupportAssist brochure.

IT departments can deploy a common configuration across their organization’s devices and manage SupportAssist alerts within Dell TechDirect for convenient, centralized management. Refer to the Deployment Guide and videos for details.
You will need to download SupportAssist, which includes the SupportAssist agent, in order to begin.

1. Download SupportAssist (64-bit Windows)
2. Download SupportAssist (32-bit Windows)  

Don’t have an IT department at your company? End users can manage alerts from their individual systems. Download SupportAssist for PCs and Tablets

Minimum Device Requirements:

  • Operating system: Windows 10, Windows 8.1, Windows 8, Windows 7 (Not available on Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome based products)
  • Processor: 1.33 gigahertz (GHz)
  • Memory: 2 Gigabytes (GB)
  • Hard disk space: 2 Gigabytes (GB)
  • Display: 1024X768 screen resolution, 16-bit mode
  • Connectivity: Internet access required
  • Administrator rights on system installed
  • Network ports: 5700 (For opening the SupportAssist user interface ) and 9012 (For communication with Dell)

SupportAssist proactive feature detail:
*SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards.

SupportAssist Interface:

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Security and Privacy:
SupportAssist collects system state information and the contact information you provide at registration only. Dell will not collect any of your computer use information outside of SupportAssist, such as internet use or personal files. Moreover, we will not sell any information we collect in connection with SupportAssist or otherwise disclose the information for commercial purposes. Learn more by reviewing the Dell’s Privacy Policy.

Do you support servers, storage or networking devices? Visit the SupportAssist Enterprise Resource Center page.

Knowledge base articles related to Dell SupportAssist for PC and Tablets:

Video
Our comprehensive videos offer step by step support and information to resolve your query. Videos are in English. Translated subtitles available for some languages. Check our SupportAssist videos on YouTube. Additional videos can be found in our Video Library.