In Services Parts Return

Certain issues will result in a part replacement and Dell have a policy for the return of defective parts for disposal/recycling. Please read on for details.

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Environmental responsibility

• By returning your defective part you are helping Dell
  • To ensure all defective parts are reused and recycled appropriately.
  • Take responsibility for the recycling of its own products.
  • Positively contribute towards the circular economy through the repair, reuse and recycling of Dell parts.
• For more information about how Dell is working to reduce its impact on the environment visit www.dell.com/environment

When do I return a Service Part?

• Unless notified otherwise on the part box, you are responsible for returning the defective part to Dell within 10 days of receipt of the replacement part.

How do I return a Service Part?

• Our collection agent will make 3 collection attempts beginning the next business day after delivery and will continue for 3 consecutive business days.
• You are to have the part boxed and ready for collection. Please use the original box that the new part arrived in and do not remove any labels. Seal the box and make the box available at the collection point at your address.
• The collection agent will come with the return label and on collection of the part will leave a receipt as proof of collection.
• The collection agent will not call in advance of collection or provide a collection time/window. Collections will take place anytime in business working hours.
• If the part is not readily available from the collection point the collection agent will not call when on site.

Service part not collected - next steps

• After each unsuccessful collection attempt, the collection agent will leave a card with instructions.
• On 3 unsuccessful collection attempts, collection can be arranged according to instructions on the card left by the collection agent or by contacting us.

Failure to return the defective part

• Failure to return the defective part within 10 days may result in implications as described in your warranty service contract. List of contracts available on www.dell.com/servicecontracts.