Shipping and Delivery

Christmas Delivery?

Estimated Delivery Times

After you complete your purchase, Dell provides an estimated delivery date, which you can review in your Order Confirmation email or online. This estimated date will vary depending on your choice of a ‘Ready to Ship’ product or all other products which are factory built.

Once you place your order, please note that there will be a slight delay in receiving your estimated delivery date while your order is being processed.

Ready to Ship
‘Ready to Ship’ products are prebuilt around the features many of our customers prefer. You’ll get everything you need together with support services to keep your system up and running.

 Products Estimated Delivery Range                                                  
Dell laptops, desktops and tablets with 
the ‘Ready to Ship’ logo
 2 - 4 business days

Ready to ship

The date under ‘Ready to Ship’ represents the date when your product will be dispatched from the factory.

All Other Products

For all other products which are factory built, Dell configures to your specifications and will provide you a “ships in” date range, which is the approximate date range by which your order will ship from the factory.

Delivery of your product after it has shipped from the factory will typically be within the following timeframes:

 Products                                              Estimated Delivery Range after product ships from factory 
Notebooks, All-in-One Desktops, and Mobile Workstations 5 - 10 business days
Desktops and Fixed Workstations 3 - 4 business days
Alienware and XPS Notebooks 4 - 7 business days
Printers, Monitors, Projectors and other accessories 2 - 4 business days

Please note that the Estimated Delivery Date stated in your Order Confirmation document is calculated by adding together the number of days taken to ship your product from the factory and the Estimated Delivery Range days noted by product above.

Dell is not liable for any losses, costs, damages, charges or expenses caused by any delay. Software or accessories may be shipped separately and arrive later, or may delay the order.

You will be provided with an Estimated Delivery Date by means of your Order Confirmation e-mail and via the online Order Status Tool. Dell makes every effort to ensure that we provide accurate and helpful Estimated Delivery Dates.
For complete details, see Dell’s Terms of Sale.


Shipping and delivery Information — Frequently asked questions


Where can I check the status of my order?
  • You can check the current stage and status of your order 24/7 through our Online Order Status tool.
  • You can track your orders placed, both online or offline.
  • When your order has shipped, the tracking link will not be visible immediately. This information will appear as soon as the carrier provides this information.

What is available for me in the Online Order Status details page?
  • Provides an "At-a-glance" summary status bar.
  • Delivery information (information available is dependent on order status)
  • Order status
  • Estimated delivery date
  • Ability to request SMS Text messages and add additional email addresses to be notified when your order ships (dependent on order status)
  • Tracking link, tracking number — if the carrier link is available, you will be taken through to the carrier website for order tracking
  • Carrier
  • Shipping method
  • Order date
  • Packing slip link when orders shipped
  • Invoice link when order shipped

What is the Estimated Delivery Date and how is it determined?
  • Estimated Delivery date is the date that Dell expects your order to reach you.
  • You will be provided with an Estimated Delivery Date by means of your Order Confirmation e-mail and via the online Order Status Tool. Dell makes every effort to ensure that we provide accurate and helpful Estimated Delivery Dates.
  • We aim to be as accurate as possible when estimating delivery times. However, actual delivery dates are subject to change based on a number of conditions, including:
    • Length of time it takes your payment to clear
    • Availability of items in your order
    • Delivery method
    • Shipping provider
    • Factory location
    • Your delivery address
    • Holiday periods
          If your order contains non-Dell-branded products and peripherals (such as Logitech® keyboards), these products will be delivered separately from your Dell system or accessories order.
  • Dell’s estimated shipping and delivery times commence upon order confirmation. Your order will be confirmed once payment has been received by Dell.
  • You can view the latest estimated delivery date information in our Order Status Tool.

What is the Estimated Shipping & Delivery for software & peripherals?
  • "Usually Ships In" represents the estimated time it takes to process your order and fill your software or peripheral item. It does not include additional time needed to build your system if you ordered a computer along with software and peripherals.
  • Your estimated ship date may vary based upon the payment method you choose and other factors. The "Usually Ships In" date is intended as a guide and does not provide you with an actual ship date.
  • Delivery method of a Software & Peripherals order without a system, will be the fastest available and customer delivery will generally be within 1-2 days of shipment, depending on customer location.
  • You will be provided with an Estimated Delivery Date by means of your Order Confirmation e-mail and via the online Order Status Tool. Dell makes every effort to ensure that we provide accurate and helpful Estimated Delivery Dates.

Why is my order delayed?
  • There are several reasons that your order maybe delayed:
    1. Payment Processing: If we are unable to process your payment, this will delay the start of production of your order.
    2. Shipping Method: Please note that shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging. Your order may not be delayed. The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
    3. Part Shortage: Dell may experience part shortages on popular products or when our suppliers experience delays.
    4. Weather/Natural Disasters: These delays may impact Dell’s part suppliers or your order after it ships.
  • Your Online Order Status provides you with the most current status of your order as well as access to key features that help you manage your order.
  • Need further assistance? Please contact our Dell Customer Support experts.

Which carriers are used for shipping?
  • Dell partners with Syncreon to deliver your order. Tracking Numbers and Carrier Links will be provided on your Online Order Status when your order ships.
    syncreon
  • Bulk orders of more than 20 packages may get shipped by a different carrier.

Do I need to sign in for delivery?
  • Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery for equipment ordered.
  • If you are not available to sign for the delivery, you can arrange for another adult to accept the delivery on your behalf – as long as it is at the same address.

How is multiple items delivery managed?
  • Depending on what you ordered, your order may be shipped in more than one box. Parts of your order may be shipped with a different order number and may not arrive on the same day.
  • You can view all of your orders by using your Dell Purchase ID Number in the “Search By” field in our Order Status Tool.
  • This number can be found on your Order Confirmation e-mail. You can also view your orders by logging into My Account.

Can I change my delivery address?
  • As soon as you have submitted your order, the delivery address is verified.
  • To help prevent fraud, we cannot change the delivery address after your order is submitted and verified.
  • If you won’t be available to accept delivery, you can arrange for another adult to take delivery on your behalf — as long as it’s at the same address.

Do you need further assistance?
Please contact our Dell Customer Support experts.