Enterprise Tools

  • Dell OpenManage Server Administrator

  • Description: Dell OpenManage is a set of systems management applications built using industry standard protocols and specifications.
    Benefit: OMSA allows system administrators to manage server systems both locally and remotely on a network.
  • SupportAssist for servers, storage and networking

  • Proactive monitoring software with automatic failure detection, notifications and case creation for rapid resolution.  For Dell, Force10 and EQL products, it’s free of charge, secure and streamlines traditional support routines
  • Lasso

  • Lasso is a windows based services tool for customers and Dell to collect the Storage Area Network (SAN), Local Area Network (LAN) and Network Attached Storage (NAS) configuration information to aid in the validation of configurations.
  • Other Useful Tools

  • Tools that assist in log gathering, monitoring and other utilities (In English)
  • Support Live Image

  • Description: Support Live Image is a bootable live image with a collection of Dell tools for your support needs
    Benefit: Access to Dell tools without touching your operating system
  • DSET – Dell Server E-Support Tool for Dell Servers

  • Description: Comprehensive report and log-file collection utility

    Benefit: Accelerate time to resolution with the ability to review server status and perform troubleshooting from the OS without having to reboot

  • 32-Bit Diagnostics

  • Description: Detailed diagnostic utility to verify hardware functionality
    Benefit: Provides extensive diagnostic testing outside the Operating System
  • TechDirect

  • Description: Online customizable portal to open/manage support cases and self-dispatch parts

    Benefit: Bypass phone support with this free of charge, convenient, simple to use tool with Message Center and custom reports