|Windows status||What you want to do||Works with||Backup & recovery solution to use|
|Windows can start and you can sign in||Windows 8.1|
|Dell Backup and Recovery|
|Windows 10||Dell Factory Image Restore|
|Windows cannot start correctly or at all||Windows 10|
|Dell Recovery & Restore|
|Dell Windows Recovery Image|
Dell Windows Recovery Image
The Dell Windows Recovery Image removes all previous versions and data from the hard drive. Be sure you have backed up your data before using, if possible.
Windows 10 upgrade
All recovery images contain the version of Windows that shipped with your system. If you upgraded to Windows 10, you will need to reinstall your original version and then re-upgrade to Windows 10.
Order recovery media
If you are unable to create recovery media using these options, please contact Dell technical support to order a copy. If your product is no longer in warranty, there may be a fee associated with this service.
Back up your personal dataIf you want to back up your personal data (photos, music …) find tutorials for Windows 7 and Windows 8.1 or Windows10.