Dell Windows Backup Media and Recovery Options

Which one of these applies to your computer?

Windows starts correctly
  • Windows 10
    Use Dell Factory Image Restore to restore factory settings. This option is for PCs that came with Windows 10. If you upgraded to Windows 10 from a previous version, use one of the options below.

  • Windows 10 upgrades, Windows 8.1 or Windows 7
    Use Dell Backup and Recovery to restore factory settings or back up your files from your computer. This option reinstalls the version of Windows that came with your PC. Windows 10-upgraded computers will need the upgrade reinstalled.

  • Order recovery media
    If you are unable to use these options, please contact Dell technical support to order a copy. If your product is no longer in warranty, there may be a fee associated with this service. 
Windows does not start correctly or at all
  • Repair or restore Windows
    Use Dell Recovery and Restore to back up your files and repair or restore Windows (requires additional USB storage).

  • Perform a clean installation of Windows
    Use Dell Windows Recovery Image to reinstall the version of Windows that came shipped on your system. This will remove all previous versions and data from the hard drive.

  • Order recovery media
    If you are unable to use these options, please contact Dell technical support to order a copy. If your product is no longer in warranty, there may be a fee associated with this service.
To back up your personal files using Windows, please see the Microsoft Support tutorial for Windows 10 or Windows 8.1 and Windows 7.