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Enterprise Tools

Lasso

Lasso is a windows based services tool for customers and Dell to collect the Storage Area Network (SAN), Local Area Network (LAN) and Network Attached Storage (NAS) configuration information to aid in the validation of configurations.

Support Live Image

Description: Support Live Image is a bootable live image with a collection of Dell tools for your support needs
Benefit: Access to Dell tools without touching your operating system

DSET – Dell Server E-Support Tool for Dell Servers

Description: Comprehensive report and log-file collection utility

Benefit: Accelerate time to resolution with the ability to review server status and perform troubleshooting from the OS without having to reboot

SupportAssist

Proactive monitoring software with automatic failure detection, notifications and case creation for rapid resolution.  For Dell, Force10 and EQL products, it’s free of charge, secure and streamlines traditional support routines

Dell OpenManage Server Administrator

Description: Dell OpenManage is a set of systems management applications built using industry standard protocols and specifications.
Benefit: OMSA allows system administrators to manage server systems both locally and remotely on a network.

TechDirect

Description: Online customizable portal to open/manage support cases and self-dispatch parts

Benefit: Bypass phone support with this free of charge, convenient, simple to use tool with Message Center and custom reports

32-Bit Diagnostics

Description: Detailed diagnostic utility to verify hardware functionality
Benefit: Provides extensive diagnostic testing outside the Operating System

Other Useful Tools

Tools that assist in log gathering, monitoring and other utilities (In English)