The troubleshooting guides below cover basic troubleshooting steps for problems like: webcam not detected, webcam not working, blank (black) image, distorted or grainy image, color, brightness and contrast issues.
We recommend having the latest drivers and software updates for your PC as these may include enhancements to maintain optimum performance. Visit the Dell Download Center page.
Note: Drivers for Integrated Webcams are pre-installed with Microsoft Windows and require no specific driver to be installed.
Our comprehensive videos offer step by step support and information to resolve your query. Videos are in English. -Translated subtitles available for some languages. Additional videos can be found in our Video Library.