Dell SupportAssist Version 1.1 for Microsoft System Center Operations Manager
AUTO INSTALLED This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.Dell SupportAssist for SCOM is a software application that transparently collects information about your computer hardware and software, and automatically creates support cases for you when issues arise. This helps Dell to provide you with an enhanced, personalized and efficient support experience. Dell uses this data to help solve common problems and to design and market the products and services features you use most.
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Fixes & Enhancements
Enhancements:
- Support for integration of SupportAssist with Microsoft System Center Operations Manager 2012 R2
- Support for Dell Server Management Pack Suite Version 6.0
- Support for monitoring Dell's 13th generation of PowerEdge servers and iDRAC8
- Support for monitoring alerts from Dell OpenManage Storage Services (OMSS).
- Addition of Microsoft Windows Server 2012 R2 as a supported operating system on the management station and the managed node.
- Support for upgrading SupportAssist from version 1.0 to version 1.1.
Fixes:
- If the secondary contact information is not provided earlier, and you provide secondary contact information in the Settings-> Contact Information page, the information you provided is not saved even after you click the Save button
- Alerts from iDRAC7 received by Operations Manager 2007 R2 running Dell Server Management Pack Suite Version 5.1 For Microsoft System Center Operations Manager And System Center Essentials, are not processed by SupportAssist
Read More- Support for integration of SupportAssist with Microsoft System Center Operations Manager 2012 R2
- Support for Dell Server Management Pack Suite Version 6.0
- Support for monitoring Dell's 13th generation of PowerEdge servers and iDRAC8
- Support for monitoring alerts from Dell OpenManage Storage Services (OMSS).
- Addition of Microsoft Windows Server 2012 R2 as a supported operating system on the management station and the managed node.
- Support for upgrading SupportAssist from version 1.0 to version 1.1.
Fixes:
- If the secondary contact information is not provided earlier, and you provide secondary contact information in the Settings-> Contact Information page, the information you provided is not saved even after you click the Save button
- Alerts from iDRAC7 received by Operations Manager 2007 R2 running Dell Server Management Pack Suite Version 5.1 For Microsoft System Center Operations Manager And System Center Essentials, are not processed by SupportAssist
Version
1.1, A00
Release date
09 Dec 2014
Download Type
Applications
Category
Systems Management
Importance
OptionalDell Technologies recommends reviewing this update to determine if it applies to your system. The update contains changes that impact only certain configurations or provides new features that may or may not apply to your environment.
Available formats View Important Information
File Format: An application
File Name: SupportAssistSCOM-plugin-1.1.exe
File Size: 35.23 MB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
Application
To ensure the integrity of your download, please verify the checksum value.
MD5:
3494111fd787b9dac4aa63231dce43ee
SHA1:
4b4bc0eadafa37b8cd59e538e34bf279119cc4dc
SHA-256:
965cd0347856d5a8a23f5ae2e390bc56609b0d60e92f3597650441ac348e02b4
File Format: External release notes
File Name: Readme_1.1.txt
File Size: 18.62 KB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
This file format contains plain text which can be viewed with a standard text editor.
To ensure the integrity of your download, please verify the checksum value.
MD5:
2d30933fb35f4a4778b84d07bc284681
SHA1:
2a91a393a83aed3eb0f2067c936f066fdc0dd84c
SHA-256:
cf8a92621c94ddc84392c98a7b595b3650fc1518a2c211e8949d5b5fd49a34ad
By downloading, you accept the terms of the Dell Software License Agreement.
Important Information
Dell SupportAssist is a software application that transparently collects information about your computer hardware and software, and automatically creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and efficient support experience. Dell uses this data to help solve common problems and to design and market the products and services features you use most
Supported Operating Systems
Windows Server 2008 x64
Windows Server 2012
Windows Server 2012 R2
Windows Server 2008 x86
Windows Server 2008 R2
Installation instructions
You can install Dell SupportAssist using the SupportAssist installation package.
To install SupportAssist:
NOTE: Make sure that Dell Server Management Pack Suite Version 5.0.1, 5.1, or 6.0 For Microsoft System Center Operations Manager And System Center Essentials is installed on the system.For more information, see "Management Packs Required For SupportAssist" in the "Minimum Requirements" section.
- On the management server running Operations Manager, right-click the SupportAssist installer package, then select Run as administrator.
- From the Select the language for the installation from the choices below list, select a language and click OK.
- Read the terms, and click I Agree.
- Read the software license agreement, select I accept the terms in the license agreement, and then click Next.
- Provide the the primary contact details and click Next.
- Click Install.
- Click Finish.
NOTE: If your system connects to the Internet through a proxy server, the proxy server settings must be configured in the Support Assist Proxy Settings page. For more information about configuring the proxy, see the Dell SupportAssist Version 1.1 User's Guide at dell.com/ServiceabilityTools.
NOTE: If SupportAssist is installed on either a non-host system (Operations Manager 2012 R2 or 2012 SP1) or non-RMS system (Operations Manager 2007 R2), SupportAssist must be configured to establish a remote connection with the management group. For more information about configuring remote connection, see the Dell SupportAssist Version 1.1 User's Guide at dell.com/ServiceabilityTools.
NOTE: For information about the components and configurations that you can verify to ensure that SupportAssist installed on your system works as expected, see the Dell SupportAssist Version 1.1 For Microsoft System Center Operations Manager Quick Start Guide at dell.com/ServiceabilityTools.
NOTE: The following system log collection tools is automatically installed during the installation of SupportAssist version 1.1: Dell System E-Support Tool (DSET).
To install SupportAssist:
NOTE: Make sure that Dell Server Management Pack Suite Version 5.0.1, 5.1, or 6.0 For Microsoft System Center Operations Manager And System Center Essentials is installed on the system.For more information, see "Management Packs Required For SupportAssist" in the "Minimum Requirements" section.
- On the management server running Operations Manager, right-click the SupportAssist installer package, then select Run as administrator.
- From the Select the language for the installation from the choices below list, select a language and click OK.
- Read the terms, and click I Agree.
- Read the software license agreement, select I accept the terms in the license agreement, and then click Next.
- Provide the the primary contact details and click Next.
- Click Install.
- Click Finish.
NOTE: If your system connects to the Internet through a proxy server, the proxy server settings must be configured in the Support Assist Proxy Settings page. For more information about configuring the proxy, see the Dell SupportAssist Version 1.1 User's Guide at dell.com/ServiceabilityTools.
NOTE: If SupportAssist is installed on either a non-host system (Operations Manager 2012 R2 or 2012 SP1) or non-RMS system (Operations Manager 2007 R2), SupportAssist must be configured to establish a remote connection with the management group. For more information about configuring remote connection, see the Dell SupportAssist Version 1.1 User's Guide at dell.com/ServiceabilityTools.
NOTE: For information about the components and configurations that you can verify to ensure that SupportAssist installed on your system works as expected, see the Dell SupportAssist Version 1.1 For Microsoft System Center Operations Manager Quick Start Guide at dell.com/ServiceabilityTools.
NOTE: The following system log collection tools is automatically installed during the installation of SupportAssist version 1.1: Dell System E-Support Tool (DSET).
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