Dell SupportAssist 1.0 for Microsoft System Center Operations Manager 2007 R2 and 2012
AUTO INSTALLED This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.Dell SupportAssist for SCOM is a software application that transparently collects information about your computer hardware and software, and automatically creates support cases for you when issues arise. This helps Dell to provide you with an enhanced, personalized and efficient support experience. Dell uses this data to help solve common problems and to design and market the products and services features you use most.
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Fixes & Enhancements
Enhancements
- Remote monitoring: Monitors your hardware to inform you of critical alerts.
- Automated log and configuration collection: Information required for troubleshooting the issue is automatically collected and sent to Dell.
- Automatic support case creation: When a critical alert is received from your hardware by Operations Manager, the alert information is sent to Dell and a service request is automatically created. A Dell technical support agent contacts you about the alert and helps you resolve the issue.
- Proactive parts dispatch: Based on examination of the troubleshooting data, if the Dell technical support agent determines that a part needs to be replaced in your environment, a replacement part is dispatched to you with your consent
Fixes
- DSA service goes down soon after service start.
- Periodic collection failed to trigger for a device for the 2nd and 3rd month and was successfull for 1st month
- Send system logs feature is not working
- IDRAC Alerts are not processed to Support Assist Server Failed with policy check error in SCOM 2012
- Installer Erroring out on a SCOM 2012 setup without Management Server(On a Remote Console Setup)
- Discovering iDRAC and Server from the same system is omitting alerts from one of the device
Read More- Remote monitoring: Monitors your hardware to inform you of critical alerts.
- Automated log and configuration collection: Information required for troubleshooting the issue is automatically collected and sent to Dell.
- Automatic support case creation: When a critical alert is received from your hardware by Operations Manager, the alert information is sent to Dell and a service request is automatically created. A Dell technical support agent contacts you about the alert and helps you resolve the issue.
- Proactive parts dispatch: Based on examination of the troubleshooting data, if the Dell technical support agent determines that a part needs to be replaced in your environment, a replacement part is dispatched to you with your consent
Fixes
- DSA service goes down soon after service start.
- Periodic collection failed to trigger for a device for the 2nd and 3rd month and was successfull for 1st month
- Send system logs feature is not working
- IDRAC Alerts are not processed to Support Assist Server Failed with policy check error in SCOM 2012
- Installer Erroring out on a SCOM 2012 setup without Management Server(On a Remote Console Setup)
- Discovering iDRAC and Server from the same system is omitting alerts from one of the device
Version
1.0, A00
Release date
16 Oct 2013
Download Type
Applications
Category
Systems Management
Importance
OptionalDell Technologies recommends reviewing this update to determine if it applies to your system. The update contains changes that impact only certain configurations or provides new features that may or may not apply to your environment.
Available formats View Important Information
File Format: An application
File Name: SupportAssist-SCOMplugin-1.0.0.exe
File Size: 31.2 MB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
Application
To ensure the integrity of your download, please verify the checksum value.
MD5:
e7d2eace4db0f630848d4df1350c33c0
SHA1:
5a270e06ecbc5c3abfe242f1f64c63ad7ba7889e
SHA-256:
31f420f52714be480ae73342cfe5101008eb5b4b2bccdea9ae830223afe595cf
File Format: External release notes
File Name: Readme_1.0.0.txt
File Size: 16.02 KB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
This file format contains plain text which can be viewed with a standard text editor.
To ensure the integrity of your download, please verify the checksum value.
MD5:
cee3d3f524e974a9b47f896a9e25171f
SHA1:
ae0912b739e11662ce9b2a5c610b4ffb4677f9a9
SHA-256:
5cfdc421f90e4104013b696b58ceaf19cb77d65d21c29ec497785a0a044f794d
By downloading, you accept the terms of the Dell Software License Agreement.
Important Information
Dell SupportAssist for SCOM is a software application that transparently collects information about your computer hardware and software, and automatically creates support cases for you when issues arise. This helps Dell to provide you with an enhanced, personalized and efficient support experience. Dell uses this data to help solve common problems and to design and market the products and services features you use most.
Supported Operating Systems
Windows Server 2008 x64
Windows Server 2008 x86
Windows Server 2008 R2
Installation instructions
You can install Dell SupportAssist using the Dell SupportAssist
installation package
To install SupportAssist:
1. Make sure that Dell Server Management Pack Suite Version 5.0.1 For Microsoft System Center Operations Manager And System Center Essentials is installed on the system. For more information, see "Management Packs Required for SupportAssist" in the "Minimum requirements" section of readme file
2. Double-click the SupportAssist installer package file.
3. Follow the instructions that appear on the screen.
NOTE: If your system connects to the Internet through a proxy server, the proxy server settings must be configured in the Support Assist Proxy Settings page. For more information about configuring the proxy, see the Dell SupportAssist Version 1.0 User's Guide at dell.com/ServiceabilityTools.
NOTE: If SupportAssist is installed on either a non-host system (Operations Manager 2012 SP1) or non-RMS system (Operations manager 2007 R2), SupportAssist must be configured to establish a remote connection with the management group. For more information about configuring remote connection, see the Dell SupportAssist Version 1.0 User's Guide at dell.com/ServiceabilityTools.
NOTE: For information about the components and configurations that you can verify to ensure that the SupportAssist plugin installed on your system works as expected, see the Dell SupportAssist Version 1.0 For Microsoft System Center Operations Manager Quick Start Guide at dell.com/ServiceabilityTools
NOTE: The following system log collection tools is automatically installed during the installation of SupportAssist version 1.0: Dell System E-Support Tool (DSET)
installation package
To install SupportAssist:
1. Make sure that Dell Server Management Pack Suite Version 5.0.1 For Microsoft System Center Operations Manager And System Center Essentials is installed on the system. For more information, see "Management Packs Required for SupportAssist" in the "Minimum requirements" section of readme file
2. Double-click the SupportAssist installer package file.
3. Follow the instructions that appear on the screen.
NOTE: If your system connects to the Internet through a proxy server, the proxy server settings must be configured in the Support Assist Proxy Settings page. For more information about configuring the proxy, see the Dell SupportAssist Version 1.0 User's Guide at dell.com/ServiceabilityTools.
NOTE: If SupportAssist is installed on either a non-host system (Operations Manager 2012 SP1) or non-RMS system (Operations manager 2007 R2), SupportAssist must be configured to establish a remote connection with the management group. For more information about configuring remote connection, see the Dell SupportAssist Version 1.0 User's Guide at dell.com/ServiceabilityTools.
NOTE: For information about the components and configurations that you can verify to ensure that the SupportAssist plugin installed on your system works as expected, see the Dell SupportAssist Version 1.0 For Microsoft System Center Operations Manager Quick Start Guide at dell.com/ServiceabilityTools
NOTE: The following system log collection tools is automatically installed during the installation of SupportAssist version 1.0: Dell System E-Support Tool (DSET)
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