Dell SupportAssist Version 1.3 for Servers Windows management server (monitors both Windows & Linux devices)
AUTO INSTALLED This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues In Dell devices. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected and sent securely to Dell Technical support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience.
SupportAssist capability also includes proactive contact from Dell Technical Support to help you resolve the issue.
SupportAssist capability also includes proactive contact from Dell Technical Support to help you resolve the issue.
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Fixes & Enhancements
Enhancements:
-Display of support case status and source irrespective of the case creation method for service tags with ProSupport or ProSupport Plus entitlement that are monitored by SupportAssist.
-Ability to quickly view the support cases for a specific device.
-Ability to test the support case creation capability. See testing the case creation capability.
-Ability to request Dell Technical Support to suspend, resume, or close activities related to a support case.
-Ability to transpose the data displayed in the configuration viewer.
-Ability to cancel a manually-initiated collection. See sending the system information manually
-Support for Dell Datacenter scalable solutions.
-Support for collection of the following data
Dell Lifecycle controller log from Dell's 12th and 13th generation of PowerEdge Servers
TTY log from PowerEdge serves that have iDrac firmware version 2.00.00.00 or later installed
-Support for installing SupportAssist on additional Linux operating systems
Read More-Display of support case status and source irrespective of the case creation method for service tags with ProSupport or ProSupport Plus entitlement that are monitored by SupportAssist.
-Ability to quickly view the support cases for a specific device.
-Ability to test the support case creation capability. See testing the case creation capability.
-Ability to request Dell Technical Support to suspend, resume, or close activities related to a support case.
-Ability to transpose the data displayed in the configuration viewer.
-Ability to cancel a manually-initiated collection. See sending the system information manually
-Support for Dell Datacenter scalable solutions.
-Support for collection of the following data
Dell Lifecycle controller log from Dell's 12th and 13th generation of PowerEdge Servers
TTY log from PowerEdge serves that have iDrac firmware version 2.00.00.00 or later installed
-Support for installing SupportAssist on additional Linux operating systems
Version
1.3, A01
Release date
21 Jun 2016
Download Type
Diagnostics Utility
Category
Systems Management
Importance
RecommendedDell Technologies recommends applying this update during your next scheduled update cycle. The update contains changes to maintain overall system health. It ensures that the system software remains current and compatible with other system modules (firmware, BIOS, drivers, and software) and may include other new features.
Available formats View Important Information
File Format: An application
File Name: SupportAssist_Server_1.3.exe
File Size: 185.59 MB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
Application
To ensure the integrity of your download, please verify the checksum value.
MD5:
d65b9d6edd1116015daabe376fc94a97
SHA1:
016e361278e8512958ae041c5372c920e8ca86dc
SHA-256:
f218b8875886b8cb0fd9a2067a8f53a0e0ff87034ddd49a2ebdc6d480e45b438
File Format: External release notes
File Name: Readme_SupportAssist_for_Servers_1.3.txt
File Size: 31.51 KB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
This file format contains plain text which can be viewed with a standard text editor.
To ensure the integrity of your download, please verify the checksum value.
MD5:
de2ccf88c8a262f6ee7d46c505770694
SHA1:
43892428d87e2e301a90d17f8b4c4c976689efa9
SHA-256:
7e7abb26e70007fd0154c496b14421b1e1e47fa2b6fc215c27337f427af45d38
By downloading, you accept the terms of the Dell Software License Agreement.
Important Information
Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues In Dell devices. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected and sent securely to Dell Technical support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience.
SupportAssist capability also includes proactive contact from Dell Technical Support to help you resolve the issue.
SupportAssist capability also includes proactive contact from Dell Technical Support to help you resolve the issue.
Supported Operating Systems
Windows Server 2008 x64
Windows Server 2012
Not Applicable
Windows Server 2012 R2
Windows Server 2008 R2
Looking for a different OS? View the list of Dell supported operating systems
Applies to
Dell SupportAssist for Servers
Installation instructions
To install SupportAssist: Download the SupportAssist installer package
1. Right-click the SupportAssist installer package and select Run as administrator.
NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that are obtained only through the Run as administrator option. If you are logged on to system as an Administrator, double-click the installer package to install SupportAssist. However, make sure that you acknowledge the Open File - Security Warning dialog box to proceed. The Preparing to Install page is displayed briefly, and then the Welcome to Dell SupportAssist Installer page is displayed.
2. Click Next.The License Agreement page is displayed.
NOTE: Installing and using SupportAssist requires that you allow Dell to save certain Personally Identifiable Information(PII) such as your contact information, device credentials, and so on. SupportAssist installation cannot proceed unless you agree to allow Dell to save your PII.
3. Read about the information that SupportAssist collects from monitored devices, and select I Agree.
4. Read the Dell End User License Agreement, select I Agree, and then click Install. The Installing Dell SupportAssist page is displayed briefly, and then the Installation Completed page is displayed.
5. Click Finish to exit the SupportAssist installer. The SupportAssist Login page opens in a web browser window.
NOTE: If the system is a member of a domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator.
6. Type the Microsoft Windows operating system user name and password, and then click Log In. The Dell SupportAssist Setup Wizard is displayed.
7. Follow the instructions in the Dell SupportAssist Setup Wizard to complete the registration of SupportAssist.
1. Right-click the SupportAssist installer package and select Run as administrator.
NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that are obtained only through the Run as administrator option. If you are logged on to system as an Administrator, double-click the installer package to install SupportAssist. However, make sure that you acknowledge the Open File - Security Warning dialog box to proceed. The Preparing to Install page is displayed briefly, and then the Welcome to Dell SupportAssist Installer page is displayed.
2. Click Next.The License Agreement page is displayed.
NOTE: Installing and using SupportAssist requires that you allow Dell to save certain Personally Identifiable Information(PII) such as your contact information, device credentials, and so on. SupportAssist installation cannot proceed unless you agree to allow Dell to save your PII.
3. Read about the information that SupportAssist collects from monitored devices, and select I Agree.
4. Read the Dell End User License Agreement, select I Agree, and then click Install. The Installing Dell SupportAssist page is displayed briefly, and then the Installation Completed page is displayed.
5. Click Finish to exit the SupportAssist installer. The SupportAssist Login page opens in a web browser window.
NOTE: If the system is a member of a domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator.
6. Type the Microsoft Windows operating system user name and password, and then click Log In. The Dell SupportAssist Setup Wizard is displayed.
7. Follow the instructions in the Dell SupportAssist Setup Wizard to complete the registration of SupportAssist.
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