Dell Remote Assistant Card II (DRAC II), v. 2.4.1, A00

DRAC II Patch for Windows NT4

Fixes & Enhancements

This patch is a work around for an issue with Microsoft Windows NT4
Service Pack 4 or later. (See Microsoft bug Q230117) Reference;EN-US;q230117

The bug presents itself when the screensaver is set to "None." The
symptom is that a Dr. Watson error occurs when console redirection is
engaged and the mouse first moves. The error box refers to the file
DracHlpr. If other applications are open on the managed node, they shut

When you first console redirect and move the mouse, the DRAC code queries
the Operating System (OS) to see if the screen saver is active. If the
screen saver is active, then DRAC closes the desktop (screensaver) and
gets you to the regular desktop. The bug in Windows causes the OS to
respond that the
screen saver is active even when there is no screen saver, so DRAC closes
the regular desktop. This is why all the applications are shutting down -
including DracHlpr, which unloads the file dra.dll. The DRAC Console
Redirection Service (dracdir.exe) then tries to respawn drachlpr and,
without dra.dll loaded, a Dr. Watson occurs.


Version 2.4.1, A00


Systems Management

Release date

06 Jun 2002

Last Updated

03 Nov 2011


Available formats

File Format:Hard-Drive
File Name:drac_nt4.exe
Download Type:HTTP
File Size: 189 KB
Format Description:This file format consists of an archive of files that may be decompressed to a directory on the hard drive. The installation can then be done from that directory.
To ensure the integrity of your download, please verify the checksum value.
Not available
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By downloading, you accept the terms of the Dell Software License Agreement.

Installation instructions
Install Instructions for drac_nt4.exe:

These install instructions are written from the perspective that the patch
is being downloaded to the system on which DRAC Agent is installed (the
managed node). Make sure there is no console redirection session active to
the managed node when applying the patch.
1. Click the location, e.g. Americas, from which you want to
download the file.
2. If the Export Compliance Disclaimer window appears, click Yes, I
Accept this Agreement.
3. When the File Download window appears, click Save this program to
disk and click OK. The Save As window appears.
4. From the Save As drop-down menu, select the folder in which to save the
file and then click Save. The file will download to the selected folder.
5. If a Download Complete window appears, click Close.
6. Right Click on the Start button and click Explore to open the file
7. Select the folder the file was stored in. Double-click on drac-nt4.exe.
8. In the WinZip Self-Extractor, select the folder to unzip the files to.
9. Click Unzip. After files unzip successfully, click OK.
10. Click the Close button on the Self-Extractor.
11. Click Start->Settings->Control Panel->Services.
12. Select the DRAC Console Redirection Service and click on the Stop
button. Click Yes to confirm action.
13. Find the files dracdir.exe and drachlpr.exe. Rename these files to
dracdir.old and drachlpr.old.
14. Copy or move the unzipped files (dracdir.exe, drachlpr.exe) into the
folder where the existing files were found.
15. Start the DRAC Console Redirection Service.
Warning: Do not turn off your computer or disconnect from your power source while updating the BIOS or you may harm your computer. During the update, your computer will restart and you will briefly see a black screen.

This driver has been tested by both the independent software vendor (ISV) and Dell on the operating systems, graphics cards, and application supported by your device to ensure maximum compatibility and performance. Details

Dell recommends the customer review specifics about the update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may/may not apply to your environment.