Dell Support Center, v.Patch 1.0, A05

The Dell Support Center is a centrally-located, easy-to-use application providing personalized support resources.

Whether you prefer online support, chat features, or calling a customer support representative; the Dell Support Center lets you choose the support that fits your needs.
Automatically locates personalized system information including your Service Tag Number, PC Model Number, Express Service Code, as well as your Service Contract information.
Provides alerts, enhanced troubleshooting, Drivers and Downloads, training and tutorials, and technical support to help keep you up-to-date with valuable system information.
Allow Dell to monitor and diagnose problems on your system (with your permission) before they may actually affect you, offering alerts for fast resolution.

Fixes & Enhancements

New Proactive Alerting

Dell Support Center’s automated update and notification Alerts

Help keep your system up to date and running efficiently
Detect when you are connected to the Internet and automatically check for items that are relevant to your system
Includes software upgrades, drivers, and patches

New Enhanced Troubleshooting

Dell PC Checkup’s1 troubleshooting and diagnostic tool

Scans and tests your system hardware
Provides automated fixes for common configuration issues
Creates detailed reports that can be used by Dell agents to help resolve any issues quickly


Version Patch 1.0, A05



Release date

20 Oct 2008

Last Updated

03 Nov 2011


Available formats

File Format:Hard-Drive
File Name:R171755.exe
Download Type:HTTP
File Size: 29 MB
Format Description:This file contains a compressed (or zipped) set of files. Download the file to a folder on your hard drive, and then run (double-click) it to unzip the set of files. Follow the instructions to complete the installation.
To ensure the integrity of your download, please verify the checksum value.
Not available
Not available
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By downloading, you accept the terms of the Dell Software License Agreement.

Other versions
GM1.2A,A04 30 Oct 200710:20:03 AM
Supported Operating Systems
Windows Vista, 32-bit
Windows XP
Applies to
INFO, .NET@V, 20000
Support Center
Installation instructions
Custom Instructions for R171755.EXE:

Hard Drive Installation (via WinZip) with DSC20.exe File for R171755.EXE


1.Click Download Now, to download the file.
2.When the File Download window appears, click Save (Windows XP
users will click Save) this program to disk and click OK. The Save In:
window appears.
3.From the Save In: field, click the down arrow then click to
select Desktop and click Save. The file will download to your desktop.
4.If the Download Complete window appears, click Close. The file
icon appears on your desktop.


1.Double-click the new icon on the desktop labeled R171755.EXE.
2.The Self-Extracting window appears and prompts you to extract or
unzip to C:\DELL\DRIVERS\R171755. Write down this path so the executable (I.e.
DSC20.exe) file can be found later.
3.The Self-Extractor window appears.
4.Click OK.
5.After completing the file extraction, if the Self-Extractor
window is still open, click ok
7.The installation should start automatically. If it does not start automatically, run C:\DELL\DRIVERS\R171755\DSC20.exe.
8.Follow the on-screen installation instructions.
9.If you have Vista operating system, during installation, you will see a dialog box come up titled "User Account Control" asking for permission to continue. You will need to click on the "Continue" button to successfully install Dell Support Center.
10. Once installation completes, the application will be launched. Go through the initialization steps to successfully initialize the application.
11. If you have Vista operating system, during the application initialization steps, you will see a dialog box come up titled "User Account Control" asking for permission to continue. You will need to click on the "Continue" button to successfully initialize Dell Support Center.

Important Information
This is a full release of the Dell Support Center application which contains fixes for issues in experienced in the initial version of Dell Support Center 2.

If you already have verion or greater you don't need this patch. In order to check which version of Dell Support Center you have installed, do the following:
- Click on "Start" menu button (lower left hand corner of window)
- Click on "All Programs"
- Click on "Dell Support Center"
- Click on "About Dell Support Center" to display the version

If you have an earlier version than, you will need to remove it first prior to downloading and installing this version. That can be done by:

- Click on "Start" menu button (lower left hand corner of window)
- Click on "Control Panel"
- Click on "Add\Remove" programs
- Select entry for Dell Support Center
- Click "Uninstall"

Warning: Do not turn off your computer or disconnect from your power source while updating the BIOS or you may harm your computer. During the update, your computer will restart and you will briefly see a black screen.

This driver has been tested by both the independent software vendor (ISV) and Dell on the operating systems, graphics cards, and application supported by your device to ensure maximum compatibility and performance. Details

Dell recommends applying this update during your next scheduled update cycle. The update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (firmware, BIOS, drivers and software).