Product Support

Run Dell PC Diagnostics to resolve performance issues.

Select a diagnostic on the Simple or Advanced tabs below to identify and fix common problems, arrange repairs and generate reports for you or Dell Technical Support.

Recommended

Run a quick test for common hardware problems.

Estimated time: 10 minutes

Simple
Advanced

Select the test you want to run

How-to How-to

How to run a diagnostic

1. Select the symptoms your computer is experiencing below, and then click the Run Diagnostics button.
2. Read and agree to the Terms and Conditions. If you're prompted, allow Dell System Detect to run.
3. If Dell System Detect is not installed on your device, you will be prompted to download (50MB) and install it. This may take a few minutes.
4. Dell PC Diagnostics will run and attempt to fix common problems automatically.
5. When the analysis is complete, you will see your test results. More repair tasks may be recommended at that time.

Even if you don't receive an error message, we can figure out what is affecting your device's performance by the symptoms it is experiencing.

1 test(s) selected.

This test will compare the current battery life to the design life. Under normal operating conditions, battery life degrades over time and use. This test will help users to understand if shortened battery life is due to a structural issue with the battery. To learn more about Dell's Battery Replacement policies, please review Dell’s Warranty terms. (Duration: 10 seconds)

Estimated time to complete: 0.1 minutes

Run a complete diagnostic or an individual test.

Choosing a diagnostic

Getting started

Complete system diagnostic

The full system diagnostic analyzes your entire system to identify issues involving hardware components, software and overall performance. Dell PC Diagnostics will attempt to resolve common issues. The full system diagnostic also includes an analyzer that checks for bluescreen issues at system startup and suggests preventative actions.

Diagnose hardware

The hardware diagnostic tool analyzes your hardware to identify issues that may be affecting system performance.

Diagnose software

The software diagnostic tool analyzes your system and makes sure your anti-virus, malware and spyware software is up to date.

The software diagnostic also runs an analyzer that identifies errors in system files. Based on the results, you may choose to run a troubleshooter to address these errors.

Note: Depending on software type and volume, the software diagnostic may take up to 5-10 min.

Diagnose by Symptom

If you're not sure what's causing your issue, identify the symptoms and we'll diagnose the problem.

Estimated time to complete: 30 minutes