Driver Details

Dell EMC SupportAssist Enterprise Version 1.0 Linux management server

SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, networking, and chassis devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected by SupportAssist Enterprise and sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response from Dell Technical Support to help you resolve the issue.

Fixes & Enhancements

Initial Release

SupportAssist Enterprise replaces SupportAssist for Servers for proactive and predictive automated support without the use of a management console.

SupportAssist Enterprise offers these new features and capabilities:
1) Monitoring extended from PowerEdge servers to Dell EMC Networking devices and PowerEdge blade enclosures and modular infrastructure platforms without the use of a management console
2) Option to skip registration at time of installation (unregistered mode) offering the ability to use SupportAssist for:
a) Point of need collections during troubleshooting with tech support (DSET replacement)
b) Deployment site readiness and validation
c) Collections from disconnected sites
3) Application mode optimization allows users to easily transition from unregistered mode for a single collection to registered mode for full proactive and predictive automated support
4) Add multiple devices in one step via structured file format (CSV)
5) User interfaceis now available in Brazilian Portuguese in addition to previously available English, French, German, Spanish, Simplified Chinese, Japanese
6) Updating the application separately from Dell EMC alert policy for support case creation and Dell EMC supported product policy file for adding new Dell EMC products

Please visit the following link for additional product documentation:
http://www.dell.com/support/home/us/en/04/product-support/product/supportassist-enterprise-v1.0/manuals

Version

Version 1.0, A00

Category

Systems Management

Release date

28 Nov 2016

Last Updated

02 Jan 2017

Importance

Available formats

File Format:Linux Binary File
File Name:supportassistenterprise_1.0.0.49.bin
Download Type:HTTP
File Size: 198 MB
Format Description:
To ensure the integrity of your download, please verify the checksum value.
MD5:
eaa5b22f3fa863a5f13b9ca2dcadc92c
SHA1:
70840f54acdccd1439eb8f5425eeaed7ff90033f
SHA-256:
ea8dc769b9b902cbc3244f15106307670696614c9ab459a854fa390ba60150e4
File Format:Rel-Notes-Text
File Name:SupportAssistEnterprise_1.0_Readme.txt
Download Type:HTTP
File Size: 38 KB
Format Description:This file format contains plain text which can be viewed with a standard text editor.
To ensure the integrity of your download, please verify the checksum value.
MD5:
9ff1a0bb2c7a7eca11c286cd0d6c88c7
SHA1:
47f91485df876cf14d5bb571dcead469d811ff68
SHA-256:
e0c428b6dca65bd5185403b1ccc965de775ce6df6980080df92f1d76e97aecb6

By downloading, you accept the terms of the Dell Software License Agreement.

Other versions
1.2,A00 06 Dec 20176:31:10 AM
1.3,A01 29 Jun 20166:42:08 AM
Compatible Systems
Supported Operating Systems
Novell SuSE Linux ES 11
Suse Linux ES 10
Not Applicable
Red Hat Enterprise Linux 6
Red Hat Enterprise Linux 7
Red Hat Ent Linux 5
SUSE Linux ES 12
Applies to
Dell SupportAssist for Servers
Installation instructions
To install SupportAssist on a Linux operating system:
1. Open the terminal window on the system running the Linux operating system.
2. Browse to the folder where the SupportAssist Enterprise installation package is available.
3. Perform one of the following:
a. Type chmod 744 supportassistenterprise_1.x.x.bin and press Enter.
b. Type chmod +x supportassistenterprise_1.x.x.bin and press Enter.
4. Type ./supportassistenterprise_1.x.x.bin and press Enter.
The Welcome to the Dell SupportAssist Enterprise Installer message is displayed.
5. To continue, type c.
The SupportAssist Enterprise License Agreement is displayed.
6. Read the license agreement and type y to start the installation.
After the installation is completed, the SupportAssist Enterprise Login page opens in a web browser window.
7. Type the user name and password of a user with root privileges, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
Important Information
SupportAssist Enterprise can monitor hardware issues that occur in Dell EMC server and Dell EMC networking devices. For Dell EMC storage devices, SupportAssist Enterprise can only collect and send system information.
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