Dell Remote Assistant Card II (DRAC II), v. 2.4.1, A00
AUTO INSTALLEDThis file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.
This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.
DRAC II Patch for Windows NT4
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Fixes & Enhancements
This patch is a work around for an issue with Microsoft Windows NT4 Service Pack 4 or later. (See Microsoft bug Q230117) Reference
The bug presents itself when the screensaver is set to "None." The symptom is that a Dr. Watson error occurs when console redirection is engaged and the mouse first moves. The error box refers to the file DracHlpr. If other applications are open on the managed node, they shut down.
When you first console redirect and move the mouse, the DRAC code queries the Operating System (OS) to see if the screen saver is active. If the screen saver is active, then DRAC closes the desktop (screensaver) and gets you to the regular desktop. The bug in Windows causes the OS to respond that the screen saver is active even when there is no screen saver, so DRAC closes the regular desktop. This is why all the applications are shutting down - including DracHlpr, which unloads the file dra.dll. The DRAC Console Redirection Service (dracdir.exe) then tries to respawn drachlpr and, without dra.dll loaded, a Dr. Watson occurs.
Dell Technologies recommends reviewing this update to determine if it applies to your system. The update contains changes that impact only certain configurations or provides new features that may or may not apply to your environment.
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
This file format consists of an archive of files that may be decompressed to a directory on the hard drive. The installation can then be done from that directory.
These install instructions are written from the perspective that the patch is being downloaded to the system on which DRAC Agent is installed (the managed node). Make sure there is no console redirection session active to the managed node when applying the patch. 1. Click the location, e.g. Americas, from which you want to download the file. 2. If the Export Compliance Disclaimer window appears, click Yes, I Accept this Agreement. 3. When the File Download window appears, click Save this program to disk and click OK. The Save As window appears. 4. From the Save As drop-down menu, select the folder in which to save the file and then click Save. The file will download to the selected folder. 5. If a Download Complete window appears, click Close. 6. Right Click on the Start button and click Explore to open the file manager. 7. Select the folder the file was stored in. Double-click on drac-nt4.exe. 8. In the WinZip Self-Extractor, select the folder to unzip the files to. 9. Click Unzip. After files unzip successfully, click OK. 10. Click the Close button on the Self-Extractor. 11. Click Start->Settings->Control Panel->Services. 12. Select the DRAC Console Redirection Service and click on the Stop button. Click Yes to confirm action. 13. Find the files dracdir.exe and drachlpr.exe. Rename these files to dracdir.old and drachlpr.old. 14. Copy or move the unzipped files (dracdir.exe, drachlpr.exe) into the folder where the existing files were found. 15. Start the DRAC Console Redirection Service.