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Dell Support Support History & Status
Dell recommends Windows.

Support History & Parts Dispatch Status

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My Support History
Dell Customer Number is a single reference number that identifies you as a Dell Customer. This number is provided in the Order Confirmation email sent to you once your purchase is being processed.
An Express Service Code is a numeric conversion of a Service Tag.
Support Request Number is a unique identifier provided by the Dell Support Representative to check the status of support requested for your product.
Service Call Number / Dispatch Number is a unique identifier provided by the Dell Support Representative to check status of a technician or a replacement part being sent to your home or office.
Dell Service Tags are unique identifiers for each Dell product. A service tag is a five to seven digit alphanumeric code.
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Use this page to learn about the exact stage of your current request or view information about past requests.


  • View a list of the support requests you have submitted online for your account.
  • Check the status or view the history of your product support requests.
  • Check the status or view the history of a Technician or Part being sent to your home or office.