문서 번호: 000178417
Alienware X51 R3 Freezes When Booting or Opening Programs
요약: Alienware X51 R3 systems may freeze randomly when booting into Windows or also when trying to open a program or application.
문서 콘텐츠
증상
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Description | This is due to a problem with the USB 3.1 Driver | |
Supported Systems:
| Alienware X51 R3 | |||||||
Solution
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Turn the system Off
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Disconnect all USB devices
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Connect your mouse and keyboard to the USB 2.0 Ports
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Turn On the system
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Uninstall the ASMedia USB 3.1 driver from Programs and Features
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Download and Install the ASMedia USB 3.1 driver
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Reconnect all your USB devices.
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Update the system Bios to version 1.2.6 or higher
If the issue continues please do the following:
- Turn the system on
- As the system turns on start tapping the F2 Key to access the system BIOS
- Once in the BIOS go to the Advanced tab
- Go to Integrated Devices
- Go to PCIE Gen3 and press Enter
- Select Disable and press Enter
- Press F10 to save and exit
원인
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해결
Out of warranty? No problem click here, enter your Service Tag and view our offers.
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.
문서 속성
영향을 받는 제품
Alienware X51 R3
마지막 게시 날짜
11 3월 2024
버전
5
문서 유형
Solution