- Notes, Cautions, and Warnings
- Overview
- Installing And Setting Up Dell SupportAssist
- Dell SupportAssist Interface
- Using Dell SupportAssist
- Launching Dell SupportAssist
- Configuring Proxy Server Settings
- Configuring The Default Device Type Credentials
- Confirming Connectivity Through The Proxy Server
- Configuring A Remote Connection
- Confirming Email Connectivity
- Filtering The System Log Collection
- Editing Device Credentials
- Enabling Or Disabling The Automatic Collection Of System Logs
- Resetting The Device-Specific Credentials To The Default Device Type Credentials
- Overwriting The Device-Specific Credentials With The Default Device Type Credentials
- Sending The System Logs Manually
- Scheduling The System Log Collection
- Default System Log Collection Schedule
- Enabling Or Disabling The Scheduling Of System Log Collection
- Disabling The Scheduling Of System Log Collection For A Specific Device Type
- Ensuring Successful Communication Between The SupportAssist Application And The SupportAssist Server
- Setting SupportAssist To Maintenance Mode
- Viewing The Case List
- Viewing The Device Inventory
- Refreshing The Case List Or Device Inventory Display Data
- Viewing And Updating The Contact Information
- Configuring Email Notification Settings
- Accessing And Viewing The System Log Collection
- Viewing Dell SupportAssist Product Information
- Viewing Support Information
- Accessing And Viewing The Logs
- Accessing The Context-Sensitive Help
- Uninstalling Dell SupportAssist
- Troubleshooting
- Related Documents And Resources
Dell SupportAssist Version 1.1 For Microsoft System Center Operations Manager User's Guide
Overview
Dell SupportAssist is a service capability that collects information about your computer hardware and software, and automatically creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and efficient support experience. Dell uses this data to help solve common problems and design and market the products and services features you use most.
SupportAssist integrates with Microsoft System Center Operations Manager to provide automated support capabilities for Dell’s 9th to 13th generation of PowerEdge servers. SupportAssist also supports monitoring of Dell's 12th and 13th generation of PowerEdge servers through Integrated Dell Remote Access Controller (iDRAC).
- NOTE: For the complete list of supported server models and operating systems, see the Dell SupportAssist Version 1.1 For Microsoft System Center Operations Manager Support Matrix at Dell.com/ServiceabilityTools.
SupportAssist also provides rich device, support case, and service contract reporting.
Equipping your server running Operations Manager with SupportAssist is voluntary, and results in improved support, products, and services designed to meet your needs.
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