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SupportAssist Enterprise Version 1.0 Support Matrix

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Overview

Dell SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected by SupportAssist Enterprise and sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response from Dell Technical Support to help you resolve the issue.

NOTE: SupportAssist Enterprise can monitor hardware issues that occur in the Dell server and the Dell networking devices. For the Dell storage devices, SupportAssist Enterprise can only collect and send system information.
NOTE: SupportAssist Enterprise capabilities available for a device vary depending on the Dell service entitlement of the device. The primary capabilities of SupportAssist Enterprise are available only for devices with an active ProSupport, ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service entitlement. For a summary of the SupportAssist Enterprise capabilities and the Dell service entitlements, see SupportAssist Enterprise capabilities available with Dell service entitlements.

This document provides information about the supported devices and minimum requirements for installing and using SupportAssist Enterprise.

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