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K1000 GO Mobile App

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K1000 GO Mobile App

 

Mobile service desk app


Access the Dell KACE K1000 Systems Management Appliance from your mobile device, enabling you to remain effective across multiple office locations and while you’re on the road. Available at Google Play and the App Store, the K1000 GO Mobile App is a free app for Android and iOS devices that empowers you to:

Provide service and systems management support
Review and respond to real-time, mobile service desk notifications, examine inventory details and deploy software on the go
Maintain centralized control, while providing the right level of support

This mobile help desk app also frees up your time by allowing your users to submit mobile service desk tickets, access the knowledge base and check on existing ticket status using their mobile devices.
Agile service desk

Provide better and faster support by easily and effectively managing support-related incidents regardless of your access device or location. With the K1000 GO Mobile App, you get real-time alerts of ticket events through push notifications via any Android or iOS device. Complete your work while on the go with easy-to-use workflows for creating, cloning, reviewing, updating, deleting and resolving mobile service desk tickets. This mobile service desk app enables you to call or email an end user from within the service ticket, allowing for faster assistance. These features improve escalation accuracy, enhance root cause isolation abilities, allow better support services in alignment with OLAs and SLAs, and improve end user satisfaction.

Knowledge base article search

Quickly address service issues with the K1000 GO Mobile App’s search functionality, which extends to the knowledge base articles stored within the K1000 Systems Management Appliance. You can search knowledge base articles while troubleshooting a ticket on the go.

On-the-go software distribution

With the K1000 GO Mobile App, the K1000 Systems Management Appliance’s software deployment feature is at your fingertips, simplifying the challenging task of software distribution while changing locations and devices. You can also enforce updates without returning to your desk, for flexible, yet streamlined systems management.

End-user access

The K1000 GO Mobile App saves you time by allowing end users to submit service tickets via their mobile devices. With this handy app, they can also view the status of submitted tickets and read knowledge base articles from their iPhones and other mobile devices. The app also enables users to take a photograph with a mobile device and attach it to the mobile help desk ticket. With access to the knowledge base, users gain an easier route to self service, thereby reducing IT incidents.

Granular ticket and queue information

Save time with the K1000 GO Mobile App's granular drill-down functions, such as deep dives into related system information from a ticket and views of other tickets associated with a particular machine, enabling you to troubleshoot issues quickly and effectively. The mobile service desk app recognizes queues that are defined within the K1000 Systems Management Appliance, allowing you to remotely search and address mobile service desk tickets that are in line with organizational escalation procedures.

Detailed system inventory

The mobile service desk app calls upon the inventory details within the K1000 Systems Management Appliance to provide you with a drill-down view of machines from your mobile device, giving you better visibility of the IT infrastructure, improving problem identification and decreasing resolution times. It provides information such as machine names, installed software, patch status, operating systems, last check-in time and the last user to log in. This allows you to view a thorough history of a machine, eliminating variables when seeking the root cause of a service call.

Extended control and security

The K1000 GO Mobile App does not store information on the mobile client device, so you’re assured that all sensitive information remains secure. In addition, you control user roles and access to the mobile service desk app, ensuring that the organization’s custom roles are followed.

NOTE: K1000 GO requires K1000 v5.5 or later to operate. Please see the release notes for information on enabling mobile access.
  • K1000 GO for iOS is compatible with iPhone, iPod Touch and iPad, and requires iOS 6.0 or higher.
    K1000 GO for Android is compatible with Android phones and tablets, and requires Android 4.0 or higher.
    Both versions of K1000 GO require access to a K1000 appliance, v5.5 or higher.
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Dell KACE K1000 GO App - CRN - 2014 Enterprise App Award

Dell KACE K1000 GO

Winner: CRN 2014 Enterprise App Award

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Dell KACE K1000 GO App - CRN - 30 Coolest Android and iOS Apps of 2014

Dell KACE K1000 GO

One of CRN's "30 Coolest Android and iOS Apps of 2014"

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