Troubleshooting


Q: What do I do if I cannot see my devices in the SyncUp application?
A: Exit the application and restart it. Log-on to your account and see if your devices are listed. If the problem persists, call Nero.

Q: How do I see the content I’ve added to my online storage account?
A: Log-on to your account and open your network. Select your cloud/on-line storage icon from the SyncUP network listing. From here, you should be able to see the contents of your cloud/on-line storage account.

Q: What should I do if I cannot view my content in my online storage account?
A:
Exit the SyncUP application. Reboot your system and re-open SyncUP. Select your cloud/on-line storage icon from the SyncUP network listing. From here, you should be able to see the contents of your cloud/on-line storage account.

Q: I just synced my content from one PC to another. What should I do if both PCs don’t display the same content?
A:
Check to see what you actually synced and where you selected the content to be stored. By doing this, you should be able to confirm that the PC to which you synced the content actually has that content