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Article Number: 000126308

使用 iDRAC9 匯出 SupportAssist 集合

Summary: 瞭解如何使用 iDRAC9 在 Dell 裝置上建立和匯出 SupportAssist 集合。使用此逐步指南解決技術問題。

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Article Content

Symptoms

iDRAC9 SupportAssist 公用程式可建立 SupportAssist 集合，又稱為技術支援報告 (TSR)。iDRAC 提供可收集平台資訊的應用程式介面，讓支援服務能解決平台問題。iDRAC 會產生系統的 SupportAssist 集合。這會將集合儲存在本機。然後即可使用 SupportAssist 集合或技術支援報告對系統進行故障診斷。

注意：針對具有 iDRAC7 或 iDRAC8 的 Dell 系統，請參閱透過 iDRAC7 和 iDRAC8 匯出 SupportAssist 集合。

Cause

不適用

Resolution

如何使用 iDRAC9 解壓縮 SupportAssist 記錄

持續時間：00:01:34 (hh:mm:ss)
您可以使用此影像播放器上的 CC 圖示來選擇隱藏式輔助字幕 (字幕) 語言設定。

如要使用 iDRAC9 匯出 SupportAssist 集合：

注意：如何設定 Integrated Dell Remote Access Controller 9 (iDRAC9) 與 Lifecycle Controller 網路設定？中說明如何設定 Integrated Dell Remote Access Controller。
  1. 登入 iDRAC UI (圖 1)。

iDRAC9 SupportAssist 集合功能表
圖 1： iDRAC9 SupportAssist 集合功能表

  1. 按一下維護，然後按一下 SupportAssist (圖 1)。
注意：如果伺服器未註冊 SupportAssist，會顯示 SupportAssist 註冊精靈。註冊為選用。如果不想註冊，請按一下取消，然後按一下取消註冊。必須完成註冊，才能自動將集合傳送給 Dell 支援。
  1. 按一下開始集合 (圖 1)。
  2. 選取集合中要包含的資料集。或者可使用預設選擇繼續。
注意：作業系統和應用程式資料需要安裝並執行 iDRAC Service Module (iSM)。如需詳細資訊，請參閱 Dell iDRAC Service Module 支援。iSM 是一種選用的軟體應用程式，可在 SupportAssist 集合中包含相關的作業系統和應用程式資料。若未安裝並執行 iDRAC Service Module，或已在 iDRAC 中停用作業系統 BMC/iDRAC 傳遞，則「作業系統和應用程式資料選項」將停用且無法選取。 
  1. 集合偏好：選取應針對個人識別資訊進行篩選的資料集。(圖 2)。

image.png
圖 2： iDRAC9 集合偏好設定

  1. 選取要儲存集合的目的地。
    注意：如果選取儲存至網路選項，所提供的網路詳細資料會儲存為預設值，並套用至所有未來的集合。
    注意：自 iDRAC9 FW 7.0 和更新版本起，iDRAC SupportAssist 集合無法再直接傳送至 Dell。
    • 本機儲存選項會將所產生的集合儲存在本機系統上。
    • 儲存至網路選項會將所產生的集合儲存在定義的 CIFS 或 NFS 共用位置。
  2. 按一下收集以繼續產生集合。
  3. 接受終端使用者層級合約 (EULA) 以繼續程序。
注意：

Additional Information

建議的文章

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Article Properties

Affected Product
iDRAC9, PowerEdge XR2, Poweredge C4140, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX740C , PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R340, PowerEdge R350, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T340, PowerEdge T350, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8610t, PowerEdge XR8620t ...
Product

Precision 7920 Rack

Last Published Date

11 Apr 2024

Version

16

Article Type

Solution

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