Overview of Our Privacy Practice
Information We Collect About You | We collect your personal information directly from you through your interactions, use, and experiences with our website, products, and services. We also obtain your information indirectly from our Business Partners and third-party sources. For more information about the types and sources of information we collect about you refer to: Information We Collect About You. |
How We Use And Share Your Information | We use your personal information to provide you with our products and services, improve our products and services, tailor your customer experience with Dell, personalize our products and services and make recommendations to you, advertise and market to you, and to comply with applicable laws. We also use your information to improve the safety and security of our website, products, and services, which includes detecting, preventing investigating, and responding to risks in these areas that could harm you or Dell. For more information refer to How We Use and Share Your Information. |
Our Use Of Cookies And Other Technologies | Dell’s websites, online services, interactive applications, email messages, and advertisements may use cookies and similar technologies to help us tailor your experience, better understand your preferences, tell us which parts of our websites you have visited, facilitate and measure the effectiveness of our interest-based advertisements and web searches. We also use web beacons to help deliver cookies and gather usage and performance data. You can make choices about how Dell and our Business Partners reach you by clicking here. For more information refer to Our Use of Cookies and Other Technologies. |
Access, Delete, Or Update Your Information, And | You can exercise your data principal rights in relation to your personal information by sending an email to privacy@dell.com or visiting our DSR web portal if you have a registered Dell My Account. For more information about your privacy rights, please refer to Your Privacy Rights. Dell Panama, S. de R.L. |
Your Marketing Choices | You have choices about how Dell reaches you with marketing offers and about other uses of your information. For more information about your choices please refer to Your Marketing Choices and Our Use of Cookies and Other Technologies. |
Business Partner | “Business Partner” means any contractor, supplier, service provider, debit, or credit card processor with whom we have a business relationship to provide you with our offers, products, services, process your payment, better predict and deliver content, and market offers that may interest you. |
Changes To This Privacy Statement | We may make changes to this Privacy Statement when necessary to provide greater transparency or in response to: • Feedback from our customers, regulators, industry, or other stakeholders. • Changes in our privacy practices, products, or services. • Changes in applicable privacy laws. If there are material changes to the Privacy Statement, we will revise the “last updated” date at the bottom of the privacy statement. We encourage you to periodically review this Privacy Statement to learn how Dell is protecting your information. |
Information We Collect About You
The types of information we collect about you depends on your use of our products, services, and the ways that you interact with us. This may include information about:
- How you use or visit our websites, accounts with Dell or applications.
- How you use our services and products and interact with us.
- Contact, billing and other information you provide.
- Improve and develop our products and services.
- Personalize our products and services and make recommendations.
- Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.
We also obtain information from third-party sources. We protect information obtained from third-parties according to the privacy practices as described in this Privacy Statement. These third-party sources vary over time and may include:
- Data brokers from which we purchase demographic data to supplement the information we have collected about you.
- Communication services, including email providers and social networks, when you give permission to access your information on such third-party services or networks.
- Partners with which we offer co-branded products or services or engage in joint marketing activities.
- Publicly available sources, such as open government databases.
The personal information we collect can include the following:
- Contact detailssuch as your name, email address, mailing address, and contact telephone numbers.
- Employment informationsuch as your job title and other business or company information.
- Credentialssuch as your passwords, password hints, and similar security information used for authentication and My Account access.
- Demographic informationsuch as your age, gender, country, interests, and preferences.
- Web form informationyou provide in our web forms (forms that you choose to complete will indicate whether the information requested is mandatory or voluntary).
- Payment informationto process payments, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.
- Account history informationrelated to the products or services you purchase, and the activities associated with your account.
- Cookie and tracking informationsuch as IP address, device identifier, location data, browser type and language, access times, the Uniform Resource Locator (URL), other unique identifiers and other technical data that may uniquely identify your device, system or browser.
- Browse history information about the websites you visit.
- Error reports and performance information of the products and any problems you experience, including error reports.
- Troubleshooting and help information when you contact Dell to make a purchase or for technical support or customer support services, phone conversations, or chat sessions with our representatives which may be monitored and recorded.
- Content consumption information about media content (e.g. T.V., apps and games) you access through our products.
- Feedback and rating informationyou provide to us such as customer survey feedback and product reviews you write.
How We Use And Share Your Information
We use and share your information to:
- Deliver and maintain our products and services.
- Establish and maintain your account.
- Measure credit and payment risk.
- Provide account related services and information.
- Help you with customer service and technical support issues or questions.
- Help us improve and personalize our products and services.
- Provide you with marketing and promotional communications, and deliver targeted and relevant advertising and relevant offers to you, which includes better predicting content and marketing offers that may interest you.
- Authenticate you.
- Detect and prevent fraud.
- Manage and protect our networks, services and customers.
- Meet our legal obligations and doing research.
International Transfers
Dell may transfer your Personal Information to other companies within the Dell group and/or to its Business Partners, if required for the purposes described in this Privacy Statement. This may involve the transfer of your Personal Information to countries outside your country, which may have a different level of data protection from your country. In order to provide adequate protection for the transfer of your Personal Information, we have in place contractual arrangements (as appropriate) with our subsidiaries, affiliates and Business Partners in respect of such transfers. We will take all reasonable technical and organizational measures to safeguard Personal Information we transfer.
Special Section - COVID-19 (exclusively applicable to Dell employees, contingent workers, service providers and visitors to Dell’s premises)
Additionally, as part of Covid-19 prevention and control measures, Dell may also collect personal information from its employees, temporary workers and visitors to its facilities, as follows:
- COVID-19 status.
- Workspace location information.
The purpose of the collection of the above data is to help reduce the risk of COVID-19 infections at Dell’s premises, as well as to allow booking desk reservations at Dell’s premises, when necessary.
COVID-19 Screening Tool And Thermal Vision Camera
In order to help reduce the risk of COVID-19 infections and keep our communities safe, all Dell employees, contingent workers, and visitors must complete a daily health survey and pass a thermal body temperature screening in order to gain access to Dell premises. The thermal vision camera measures your body temperature on an anonymous basis and Dell does not retain your body temperature. If your body temperature is equal to or above 100 degrees Fahrenheit, you will be denied entry and/or asked to leave Dell premises.
The health survey screening tool, available via an app or web portal, collects your name, email address, and certain health data you voluntarily provide. This information will be retained on your device and not shared with Dell unless your self-report that you are COVID-19 positive. In that case, the tool will notify Dell Environment, Health, and Safety (“EHS”) team, and your email address will be retained for up to 30 days (subject to local laws) so EHS may contact you as it takes appropriate action to protect the health and safety of individuals at Dell physical locations. Your COVID-19 positive status will be shared with Dell EHS team and applicable public health authorities (as required by law). Your status will also be shared on an anonymous basis with potentially infected individuals for contact tracing purposes.
Your Privacy Rights
You have certain privacy rights under local applicable laws, including:
- Right to Know: you may have the right to request information about the personal information we have collected about you and for what purpose.
- Right to Access: you may have the right to request information about how we process your personal information and to obtain a copy of that personal information.
- Right to Portability: you may have the right to receive your personal information, in a structured, commonly used and machine-readable format and to have that information transmitted to another organization in certain circumstances.
- Right to Deletion: you may have the right to request the deletion of your personal information that we have collected from you.
- Right to Be Free from Discrimination: DellDell will not discriminate against you for exercising your privacy rights.
Submitting An Access or Deletion Request
If you have any questions about the type of personal information we may hold about you or if you wish to request deletion of personal information we may hold about you, or exercise any other privacy right as set out above, contact us by:
- Sending a written request to privacy@dell.com;
- Visiting our DSR web portal if you have a registered Dell MyAccount; or
- Writing to us at the postal address provided at the bottom of this Privacy Statement or in its Overview.
Please be aware that your request does not guarantee complete access or comprehensive removal as the law may not permit or require removal in certain circumstances.
Your Marketing Choice
You have choices about how we reach you with marketing offers and about other uses of your information. To update your preferences, you can:- Click “unsubscribe” in any email marketing communications we send to you.
- Go to your MyAccount or visit our Preference Management Centerto select your marketing communication choices.
- Go to our List Removal Pageto be removed from receiving marketing related-communications.
Please be aware that it may take up to 10 business days for your email preferences to take effect.
How We Secure Your Information
We use appropriate technical, organizational and physical data security safeguards to help protect against unauthorized access to, use or disclosure of information we collect, use or store. The ways we do this include:
- Using encryption when collecting or transferring sensitive information, such as credit card details.
- Design our data security safeguards to ensure the ongoing security, integrity, availability and resilience of processing systems and services.
- Limiting physical access to our premises.
- Limiting access to the information we collect about you.
- Ensuring that our Business Partners have appropriate technical and organizational security measures to keep your personal information protected.
- As required by law, destroying or de-identifying personal information.
We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an email that appears to be from Dell asking for your personal information. Dell will not request your ID or password through email.
Collection And Use of Children's Information
We understand the importance of taking extra precautions to protect the privacy and safety of children using our products, services and our websites. Children under the age of 13 or equivalent minimum age in the relevant jurisdiction, must not share their personal information unless their parent or guardian provided verifiable consent. If at any time a parent or guardian needs to access or delete data associated with their child’s or guardian’s account, they may contact us through one of the options provided in this Privacy Statement.
Links to Third-Party Websites and Services
We may sometimes provide links to other websites, which if you click on them may collect personal information about you and direct you to those websites. The information practices of those third-party websites linked to our website are covered by the third party's' own privacy statements and we encourage you to read those.
Contact Us
If you would like to exercise Your Privacy Rights as described in this Privacy Statement, have a privacy question, concern, or complaint, please contact us at privacy@dell.com or write to us at:
Effective Date: March 4, 2021