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Why Does my Browser Return to my Home Page when Entering Login Information?

Article Summary: This article addresses an issue where you are unable to login to secure websites, as the browser immediately returns to your home page upon entering the login criteria.

Table of Contents:
  1. Unable to Log into Secure Websites
  2. Uninstalling any Demo Security Software to Resolve Issue

1. Unable to Log into Secure Websites

You may notice that you are unable to log into a secure website. Secure websites begin with "https:" instead of "http:" and are commonly used when sensitive or private information are present. You will enter the login criteria, and when you hit submit, the browser will load your home page instead of logging into the site intended. This issue can be present in Chrome, Firefox, and Internet Explorer.

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2. Uninstalling any Demo Security Software to Resolve Issue

This issue can be caused by, but is not limited to, the Trusteer Endpoint Security demo software. Navigate to the Control Panel to access the Programs and Features category, and uninstall the freeware. If it is not present, uninstall any demo security software that you are unfamiliar with.

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Helpful Links
  • For instructions on using the Dell Drivers and Downloads website, click here.

  • If the above steps do not resolve the issue, please contact Dell Technical Support for assistance.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identificación del artículo: SLN286124

Última fecha de modificación: 07/28/2016 03:32 AM

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