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Dell Data Protection Virtual Edition Server Create Certificate Request exits to the Shell


This article provides a work around when Dell Data Protection | Virtual Edition Server Create Certificate Request exits to the Shell.


Affected Products:

Dell Data Protection | Virtual Edition




Dell Data Protection | Virtual Edition Server Administration Console may exit to a Shell screen, when selecting the Create Certificate Request

You can exit this screen by entering the username: ddpuser and password.

To work around this issue, launch the Shell and follow these steps:

  • su ddpsupport
  • Enter the ddpsupport password
  • cd /opt/dell/cfg
  • sudo rm cert.cfg
  • exit, then exit again to get back to the Administration Console
  • Return to the Create Certificate Request section which will prompt for the required fields.
Note: This is resolved in Dell Data Protection | Virtual Edition 9.2.

For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.


ID de l'article : SLN301534

Date de la dernière modification : 06/27/2018 07:40 AM


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