Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In

Article Number: 000145331

SX2210T Touch Function Is Unresponsive Or Not Working

Summary: Information and possible solutions to Touch Screen issues with your Dell SX2210T Monitor.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

 SLN240592_en_US__1SX2210T

Touch features on the SX2210T monitor may not work due to following reasons:

  • The SX2210T Touchdriver* was not installed. Some users may mistake the Dell Touch Zone software to be the SX2210T touchdriver, which was pre-installed in to the PC when ordered.
  • A known conflict between the NextWindow touch application with the Dell Touch Zone software version (V1.2.1.8.A04) which disables the touch function in SX2210T.
  • The Touch feature is supported only by certain operating systems.
 
Note: When installing the TouchScreenTools found in the CD, 2 programs are installed, these are:
  1. NextWindow Touch application
  2. SX2210T Touchdriver (required to enable touch function on the SX2210T)
Note: Due to the age of this monitor Dell does not host drivers on the Dell Drivers page - drivers can only be accessed via the original CD and also these may not be compatible with OS's post-Windows 7

SLN240592_en_US__21273157127086.1

Cause

Troubleshooting touchscreen issues on the Dell SX2210T touchscreen monitor

Resolution

Solution:

Follow exact procedure to resolve each issue:

  1. Check the OS of the system which is connected to SX2210T.
    • SX2210T touch feature do not work on Win XP OS.
    • The Single point is only supported in Vista OS provided the SX2210T Touch driver is installed
    • Multi-touch is only supported on Win7 Home Premium OS and above provide the SX2210T Touchdriver is installed. Refer to below table.

Function

XP

Vista

Win7
Starter

Win7
HomeBasic

Win7
HomePremium

Win7Ultimate

Win7
Pro

Win7
Enterprise

OtherOS

Single-touch

Notsupported

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Notsupported

Multi-touch(2-points)

Notsupported

Notsupported

Notsupported

Notsupported

Yes

Yes

Yes

Yes

Notsupported
  1. Make sure the USB cable is connected from the monitor to the computer.
  2. Install the SX2210T TouchScreen Tools or TouchScreen Driver and Tools found in the CD which comes with the SX2210T monitor. Note that we are in the process to change the naming of TouchScreenTools to TouchScreen Driver and Tools.

SLN240592_en_US__21273157127086.1

Note: (Optional-Install the rest of the 2 drivers Touch Cam Software and Facial Recognition Software found in the CD if you have not done so.)
 
Note: Do not open the Touch Zone application during driver and software installation

SLN240592_en_US__41273157281322.2

SLN240592_en_US__51273157321338.3

SLN240592_en_US__61273157375761.4

  1. For PC system with Dell Touch Zone installed, perform following steps to uninstall Next Window Touch application (following steps will not remove the SX2210T Touchdriver) which has a known to conflict with some revisions of the Dell Touch Zone application.
    1. Go to Programs and Features
    1. Select TouchScreenTools from Next Window
    1. Click Yes to remove TST tools from the computer
    1. Reboot the computer
    2. Touch function on SX2210T should work as per designed

SX2210T Touch Screen Monitor Driver Recognizes Touch Input Only From the Primary Display

When 2 or more SX2210T monitors are connected to the same PC, the touch feature only works on the Primary SX2210T monitor. This is because the touch panel driver only recognize one touch panel at a time.

This is working as designed.

Article Properties

Affected Product

Dell SX2210T

Last Published Date

20 May 2021

Version

4

Article Type

Solution

Back to Top