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Article Number: 000142757


Venue 11 Pro 5130 32-bit/64-bit OS compatibility

Article Content


Resolution


This article provides the information on "Venue 11 Pro 5130 32-bit/64-bit Windows operating system compatibility".


Error installing Windows.

Some Venue 11 Pro 5130 users have reported that when attempting to install Windows 8.1 or 10 64-bit operating system, Windows would enter a reboot loop giving the option to restart or shutdown, but never successfully booting to Windows..


32-Bit processer architecture.

A but a select few Venue 11 Pro 5130 system shipped with a 32-bit central processing unit (CPU). Due to this, these systems are unable to process 64-bit operating system instructions causing the reboot loop issue noted above.

The solution is to use a 32-bit (x86) version of Windows 8.1 or Windows 10 with these Venue 11 Pro 5130 systems.

If you have a Venue 11 Pro 5130 with a 64-bit processor (You can see this in the system BIOS), then the system can support either a 32-bit (x86) or a 64-bit version of Windows.


Article Properties


Affected Product

Venue 5130 Pro (32Bit)

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution