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024-XXX Load Tray errors on the Dell 2155cn/cdn Laser Printer

024-XXX Load Tray errors on the Dell 2155cn/cdn Laser Printer


Table of Contents:

  1. 024-XXX Load Tray errors on the Dell 2155cn/cdn Laser Printer


This article provides Information on 024-XXX Load Tray errors on the Dell 2155cn/cdn Laser Printer


024-XXX Load Tray errors on the Dell 2155cn/cdn Laser Printer


Most load tray errors are the result of a mismatch between the size/type of paper requested by the PC, and the size/type of paper present or set on the printer.

The typical format of these messages is 024-9xx Load Tray x Paper Size y Paper Type z

An example message would be 024-965 Load Tray 1 Letter Plain. This indicates that the print job sent has requested Letter sized Plain paper from Tray 1. If tray 1 is empty, loaded with A4 sized Plain paper, or Letter sized Thick paper this error will occur.

Another common example is 024-969 Load SSF A4 Plain. This indicates the print job sent has requested A4 sized Plain Paper from the Single Sheet Feeder. If the user intended to print from tray 1 and the SSF is empty this error will occur.

In order to resolve any load/feed error on the Dell 2155cn/cdn Laser Printer please follow the steps below:

  1. Ensure that the Paper matches the Specifications set out in your User Guide


  2. Ensure that the Paper is loaded correctly and the Paper Tray guides are set to the desired size


  3. Turn off the Printer and remove the communication cables (USB or Ethernet, depending on Set-Up)


  4. Turn the Printer on and Print a System Settings Page


  5. If the System Settings Page does not print, please check the Paper Size and Type on the Operator Panel

    To Set the Paper Size and Type using the Operator Panel:

    • Press Menu Button


    • Use Down Arrow to Highlight System and Press the Set (Tick) Button


    • Use Down Arrow to Highlight Tray Settings and Press the Set (Tick) Button


    • Select Tray 1 (or Tray 2 if desired)


    • Set the Paper Type to your desired Size and Type

  6. If the Settings page Prints then the issue will be with the Job you have sent to the Printer or with the Print Driver Settings


  7. Reconnect the Communication Cables and Print a Windows Test Page


  8. If the Windows Test Page does not Print, check the Paper Size and Type Settings are set correctly in the Print Driver


  9. If the Windows Test Page Prints then the Driver settings are correct, please check the paper size and type of the document you have sent to the printer


  10. If you have selected the correct Paper Size and Type on the Printer Panel, The document is set correctly, the correct paper type has been used and you are still unable to Print, please contact Dell Technical Support via the Twitter Contact Button


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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Artikkel-ID: SLN286402

Dato sist endret: 11/10/2014 02:52 AM


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