024-360: MCU Download Error On The C3760N/DN and C3765DNF Dell Laser Printers

024-360: MCU Download Error On The C3760N/DN and C3765DNF Dell Laser Printers

Article Summary: This article explains how to troubleshoot the 024-360: MCU Download Error On The C3760N/DN and C3765DNF Dell Laser Printers


Check by User



Turn the power off and on to check if the error returns

Does the error return?

Go to step 2

End of work


Check the cable between the Printer and PC

Does the cable meet the specifications?

- For local printer: USB cable (USB2.0)

- For network printer: Ethernet cable (10Base-T / 100Base-TX / 1000Base-T)

Go to step 3

Use a cable that meets the specifications


Check the network connection

Does the error still occur when the power is turned off and on?

Go to step 4

End of work


Check the network connection after replacing the Cable

Does the error still occur when the power is turned off and on?

Contact Dell Technical Support

End of work

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Article ID: SLN153775

Last Date Modified: 07/08/2013 12:00 AM

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