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Why the diagnostic tool Dell System E-Support Tool (DSET) has been replaced by SupportAssist Enterprise (SAE)?


Note: This article is part of the Server Tutorials: Support Tools, available here.
This article provides information about the replacement of Dell System E-Support Tool (DSET) with SupportAssist Enterprise (SAE) for receiving system information on Dell PowerEdge (PE) servers.

Table of Contents:

  1. Benefits of SupportAssist Enterprise over DSET

  2. Why DSET has been replaced by SupportAssist Enterprise ?

  3. Which tool can I use for legacy PE systems that are not covered by SupportAssist Enterprise ?

  4. Additional links


1. Benefits of SupportAssist Enterprise over DSET

Dell System E-Support Tool (DSET)

SupportAssist Enterprise (SAE)

Collect system logs (onsite / remote)

...

+ / +

...

+ / +

Send logs to Dell Support

Manually

Automated or manually

Create support incident at Dell Support

-

+

View logs with the tool

-

+

Option to delete Server Event Log (SEL)

+

+

Installation required

-

+

System monitoring

-

Up to 15000 systems

Prepared for future PowerEdge Server releases

-

+

+ = Supported
- = Unsupported


2. Why DSET has been replaced by SupportAssist Enterprise?

DSET worked fine for legacy generations of Dell PowerEdge (PE) servers. Current PE systems still support the usage of DSET, but they already provide alternative ways of receiving relevant system information, e.g. the SupportAssist Collection via iDRAC, which is independent from installed operating systems.

Note: Future generations of PowerEdge servers will not support DSET.

3. Which tool can I use for legacy PowerEdge systems that are not covered by SupportAssist Enterprise ?

Dell still provides Dell System E-Support Tool (DSET) version 2.2 for Windows and for Linux systems, which supports PowerEdge servers until 10th generation to generate a complete report about your system's configuration and logs, including the Server Event Log (SEL) and PowerEdge RAID Controller (PERC) log. DSET 2.2 can be used for systems, which do not have OpenManage Server Administrator (OMSA) or an integrated Dell Remote Access Controller (iDRAC) installed.


4. Additional links


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Identificación del artículo: SLN286543

Última fecha de modificación: 06/25/2018 04:37 AM


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