Loose toner or other contamination on the charge roller may cause print quality issues.
To clean the charge roller:
Switch the printer off.
Open the front cover, remove the toner and drum.
Press and hold the button on the imaging drum located below and to the left of the toner cartridge handle. Pull on the blue plastic toner cartridge handle to separate the toner and drum.
Locate the beige charge roller on the imaging drum. Clean the charge roller using a dry cloth or tissue.
Re-insert the toner cartridge in to the imaging drum and insert the assembled unit in to the printer.
Stopping the paper part way through the printer can help identify where the problem is occurring.
To perform a stop test:
Open the rear door.
Print a single sided page.
As soon as the paper comes in to view at the back of the printer, switch the power off to stop the paper part way through the fuser unit (heated rollers at the rear of the printer).
Open the front cover, remove the toner and drum.
Check the area of the page which has been printed but has not yet passed through the fuser unit.
If the problem is visible before the fuser unit replace the toner first, then the drum if you have not already done so.
If this does not resolve the problem, or the issue occurs only after the fuser, contact technical support for assistance.
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