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Load tray errors on Dell 2350d and 2350dn laser printers


Table of Contents:

  1. Form of error messages
  2. Set the driver source, size and type
  3. Set the printer media size and type
  4. Set the application size and type
  5. Check media is supported and correctly loaded
  6. Clean, invert or replace the feed rollers
  7. Test using a known good paper tray

1.

Form of error messages


Load tray errors take the form Load <source> <size> <type>.
  • <source> indicates the paper source specified by the print job, either Tray 1, Tray 2 or Multipurpose Feeder.
  • <size> indicates the paper size specified, for example A4, Letter or Legal.
  • <type> indicates the type of media specified, for example Plain, Card, Transparency or Envelope.

Load tray errors occur when the printer cannot fulfil the received request because:
  1. The specified paper source is empty
  2. The paper size and/or type specified by the print job does not match that set on the printer
  3. The printer is unable to feed the media from the specified source

If the load tray error matches what you are trying to do, for example you receive the error Load Tray 1 A4 Plain when trying to print on plain A4 paper from Tray 1 skip to Section 5: Check media is supported and correctly loaded.

If the error does not match what you are trying to do, for example you receive the error Load MPF DL Envelope when trying to print on plain A4 paper from tray 1 continue to Section 2: Set the driver source, size and type.

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2.

Set the driver source, size and type

  1. Open the Printing Preferences dialogue.
  2. Go to the tab marked Paper.
  3. Check the paper tray, size and type are correctly set, matching the media physically present in the tray.
  4. Click OK.

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3.

Set the printer media size and type


The printer cannot automatically detect the size and type of media loaded, set the media size and type to match what is physically present in the tray.

To set the media size and type:
  1. Press the Menu button.
  2. Press the Right Arrow until Paper Menu appears.
  3. Press Select.
  4. Press the Right Arrow until Size/Type appears then press Select.
  5. Select Source is displayed.
  6. Press the Right Arrow until the correct source (Tray 1, Tray 2, MPF) appears then press Select.
  7. Size is displayed below the source name.
  8. Press Select.
  9. Press the Right Arrow until the correct size (A4, A5, etc.) appears then press Select.
  10. Submitting Changes is displayed, followed by Size.
  11. Press the Right Arrow until Type appears then press Select.
  12. Press the Right Arrow until the correct type (Plain, Label, etc.) appears then press Select.
  13. Submitting Changes is displayed, followed by Size.

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4.

Set the application size and type


Some applications have independent paper source and size settings, typically located under the File menu, named Page Setup.

Check the paper source and size settings are correct then click OK.

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5.

Check media is supported and correctly loaded


Load tray errors may occur if the printer fails to pull the print media from the tray.

Ensure that the print media is supported and correctly loaded in the tray.

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6.

Clean, invert or replace the feed rollers


Worn or contaminated tyres on the pickup assembly may prevent the paper being pulled from the tray.

Clean and reseat the tyres or turn them inside out. Fit new or known good parts if available.

To clean invert or replace the feed rollers:
  1. Switch the printer off.
  2. Remove the paper tray.
  3. Turn the printer on to its side.

    Printer is shown turned on to its left side. A blue plastic tray is visible on the underside
  4. Open the blue plastic duplex tray to expose the pickup assembly. If the duplex tray is opened to 90° it will come loose from its mounting points. Only open the tray as far as is shown.

    The tray is pulled down revealing a T shaped arm with two wheels.

    If the tray becomes detached follow this article to reseat it.
  5. Pass the pickup arm through the opening in the duplex tray.

    The arm is shown being passed through an opening in the blue plastic tray.
  6. Peel the rubber tyres off the pickup assembly wheels.

    A rubber tyre, similar to an elastic band is shown being peeled of the rim of the pickup wheel.
  7. Thoroughly clean and dry the tyres before refitting them to the pickup assembly.
  8. If paper feed issues persist after cleaning, fit new or known good tyres if available. If no new or known good parts are available turn the tyres inside out to expose a fresh surface to the paper. If the paper then feeds successfully, replace the tyres.
    Note: Inverting the tyres is only recommended as diagnostic step and does not constitute a permanent resolution.
    A rubber tyre is shown turned inside out so that the raised treads are on the inside.

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7.

Test using a known good paper tray


If a new or known good paper tray is available fit this to the printer to test.

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Код статьи: SLN289025

Дата последнего изменения: 08/13/2018 09:37 AM


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